zdravo,
Osvojio sam VIP turnir na Betchain-u, gde je glavna nagrada bila 1000 besplatnih okretaja. Nakon korišćenja besplatnih okretaja, otišao sam da proverim uslove bonusa na veb lokaciji. Pronašao sam uslove, ali nisu pominjali ništa o maksimalnom dobitku za bonus, pa sam pitao osoblje o tome. Rečeno mi je da ako nije posebno pomenuto, maksimalni dobitak je 5000.
Dobio sam preko 7000 sa bonusom i očekivao da će iznos pasti na navedenih 5000, ali nakon ispunjenja opklade pao je na 250 EUR. Otišao sam da pitam u ćaskanju šta se dešava, i dobio sam samo izbegavajuće odgovore, bez napretka. Tražio sam i kontakt podatke za nekog od nadležnih, ali su oni odbili da ih daju, pa sam prinuđen da ovo objavim.
Imam video snimak cele veb stranice, vidljive uslove bonusa, pad iznosa nakon što je opklada ispunjena i razgovore u ćaskanju uživo.
Hello,
I won a VIP tournament on Betchain, where the main prize was 1000 free spins. After using the free spins, I went to check the bonus terms on the website. I found the terms, but they didn’t mention anything about the maximum win for the bonus, so I asked the staff about it. I was told that if it's not specifically mentioned, the maximum win is 5000.
I won over 7000 with the bonus and expected the amount to drop to the stated 5000, but after the wager was fulfilled, it dropped to 250 EUR. I went to ask in the chat about what was going on, and I only received evasive responses, with no progress made. I also asked for contact details for someone in charge, but they refused to provide them, so I am forced to make this public.
I have video footage of the entire website, the visible bonus terms, the drop in amount after the wager was fulfilled, and the live chat conversations.
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