Zdravo. Već neko vrijeme igram u online kazinu i nedavno sam se suočio sa vrlo neugodnom situacijom. Osvojio sam 6,89 LTC i bio sam jako sretan zbog toga, naravno. Nisam tako često osvajao novac u kazinu. Međutim, pokazalo se da osvajanje novca nije najteže. Nikad nisam mogao da podignem svoj dobitak.
Prvo sam pokušao da podignem novac bez dokumenata, ali su me odbili. U redu, uploadovao sam pasoš i potvrdu adrese i stavio novac na povlačenje, ali moj račun je blokiran. Sada je u procesu verifikacije. Zamolili su me da napravim selfi sa pasošem i ja sam to uradio. Tražili su 48 sati za provjeru, ali kao rezultat nisam dobio odgovor.
Prvo sam poslao pasoš i potvrdu adrese. Onda moj selfi i pasoš. Poslednji put sam poslao selfi sa pasošem i komadom papira. Moj kazino račun je blokiran i još uvijek nisam dobio odgovor od kazina.
Ne znam da li je ovo normalna situacija. Možda im samo treba više vremena, ali prošlo je dosta vremena i ja sam zabrinut. Zaista se nadam da će moj problem biti riješen.
Hello. I have been playing at an online casino for some time and recently faced a very unpleasant situation. I won 6.89 LTC and was very happy about it, of course. I haven't won money at the casino that often. However, it turned out that winning money was not the most difficult. I was never able to withdraw my winnings.
At first, I tried to withdraw money without documents and they refused me. Okay, I uploaded my passport and address confirmation, and put money on withdrawal, but my account was blocked. Now it's in the process of verification. They asked me to take a selfie with my passport and I did it. They demanded 48 hours for verification, but I did not receive an answer as a result.
First I sent my passport and confirmation of the address. Then my selfie and passport. The last time I sent a selfie with a passport and a piece of paper. My casino account has been blocked and I still haven't received a response from the casino.
I do not know if this is a normal situation. Maybe they just need more time, but it's been a long time and I'm worried. I really hope that my problem will be solved.
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