Zdravo, možemo videti da mu je imejl na koji se ovaj igrač poziva poslat 18. aprila 2021. nakon višestrukih pokušaja da se preuzme KIC.
Prema našim uslovima korišćenja usluge:
https://support.betcoin.ag/hc/en-us/articles/15904960262811-Terms-of-Service
9.12 Ako se zahteva verifikacija lokacije ili identiteta, učinićemo sve da vam olakšamo završetak. Ako se ne završi u roku od 45 dana od prvobitnog zahteva, sredstva će zadržati Betcoin.
Imajte na umu da nakon što smo igraču poslali ovu e-poštu 2021. godine, nismo dobili odgovor od njega do 2. marta 2025.
Pored toga, igrači iz UK-a su ograničeni, kao što je navedeno u našim uslovima korišćenja usluge, i ne mogu da pristupe igrama za pravi novac. Da je igrač poštovao naše pokušaje da ga verifikujemo u to vreme, verovatno bismo mogli da vratimo njegov depozit, ali u ovom trenutku on podleže gorenavedenim uslovima usluge, kao i sledećim uslovima usluge.
7.10 Svaki nalog bez prijave ili aktivnosti u periodu od 12 meseci biće zatvoren i podleže naknadi za održavanje od 5% mesečno.
10.6. Ako se utvrdi da igrač krši naše uslove korišćenja usluge, u zavisnosti od težine slučaja, Betcoin.ag zadržava pravo da zadrži deponovana sredstva, da pokrije štetu, vreme zaposlenih, druge resurse koji se koriste ili da spreči buduće nedolično ponašanje.
10.6 je relevantan, pošto je sporni iznos vredeo samo 71 EUR u vreme kada je igrač prestao da odgovara i potrošili smo više sredstava kompanije da bismo pregledali ovaj slučaj.
Hvala Casino.guru timu, kao i uvek, na pažnji u ovim stvarima.
Hello, we can see that the email this player is referring to was sent to him 18 Apr 2021 after multiple attempts to acquire KYC had been made.
Per our terms of service:
https://support.betcoin.ag/hc/en-us/articles/15904960262811-Terms-of-Service
9.12 If location or identity verification is requested, we will make every effort to facilitate your completion. If it is not completed within 45 days of the initial request, the funds will be retained by Betcoin.
Please note that after sending the player this email in 2021, we did not hear back from him until 2 Mar 2025.
Additionally, players from the UK are restricted, as stated in our terms of service, and not able to access real money games. Had the player complied with our attempts to verify him at the time, we could likely have returned his deposit, but at this point, he is subject the the term of service above, as well as the following terms of service.
7.10 Any account without login or activity for a 12 month period will be closed and subject to a 5% compounding maintenance fee per month.
10.6. If a player is found in violation of our terms of service, depending on the severity of the case, Betcoin.ag holds the right to withhold funds deposited, to cover damages, employee time, other resources used or to prevent future misconduct.
10.6 is relevant, since the disputed amount was only worth 71 EUR at the time the player stopped responding and we have spent more in company resources to review this case.
Thank you Casino.guru team, as always, for your attention in these matters.
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