Draga Marilili,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Betflare kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li ste ranije uplatili depozit u kazinu?
- Koji način plaćanja ste koristili?
- Da li ste pokušali da koristite isti metod za povlačenje?
- Možete li molim vas da podelite snimke ekrana sa blagajne sa vidljivim opcijama podizanja?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear Marylili,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betflare Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any deposits in the casino in the past?
- Which payment method have you used?
- Have you tried using the same method for withdrawal?
- Could you please share screenshots from the cashier with your withdrawal options visible?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Automatski prevedeno: