Prošlog meseca sam otvorio betfred račun, uplatio sam i povukao nekoliko puta. Zatim sam deponovao i dok sam igrao, moj račun je bio zamrznut. Kontaktirao sam betfreda, koji me je obavestio da sam još uvek pod samoisključenjem kada sam otvorio nalog, proverio sam gamstopom, i naravno, još uvek mi je ostalo 3 nedelje od preostalih 5 godina (mislio sam da je isteklo).
Betfred me je obavestio da ih kontaktiram kada mi istekne period samoisključenja, radi pristupa nalogu i preostalog stanja.
Moje samoisključivanje je sada završeno, kontaktirala sam betfreda telefonom, gospođa je objasnila da će me neko kontaktirati da ponovo otvorim moj nalog, i stavila je tu napomenu, objašnjavajući da mogu da povučem. Više me nisu kontaktirali.
Poslao sam e-poštu betfredu, pitajući kako da zatvorim svoj nalog i da mi se depozit vrati. Dobio sam e-poruku u kojoj se navodi da su sada zatvorili moj račun i da će zadržati moja sredstva, i naveli da neće dati objašnjenje zašto.
Ne mogu da pristupim nalogu, ali znam da je stanje oko £175. Položio sam 100 funti i dobio sam malo.
Da li je betfred dozvoljeno da zadrži moj depozit?
Last month I opened a betfred account, I deposited and withdrew a few times. I then deposited and whilst playing, my account was frozen. I contacted betfred, who informed me I was still under self exclusion when I opened the account, I checked with gamstop, and sure enough, I still had 3 weeks of the 5 years remaining (I thought it had expired).
Betfred informed me to contact them when my self exclusion period was expired, for access to the account and remaining balance.
My self exclusion is now over, I contacted betfred via telephone, the lady explained that someone would contact me to recommence my account, and she had put a note on there, explaining I could withdraw. I was not contacted further.
I sent an email to betfred, asking how to close my account and have my deposit returned. I received an email back stating they had now closed my account, and would be retaining my funds, and stated they would not provide an explanation as to why.
I cannot access the account, but I know the balance is around £175. I had deposited £100 and had won a little.
Are betfred allowed to keep my deposit?
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