Račun zatvoren pre dva dana, bez ikakvog razloga. Novac na računu ~1200 eur. Bez imejla i ćaskanja uživo sa mnom:
zdravo, prošla su dva dana nakon zatvaranja naloga, a ne bilo kakva pošta sa vaše strane
Ćaskanje je počelo
Fibi se pridružila ćaskanju
Fibi
Zdravo! Dobrodošli u Službu za korisničku podršku!
Moje ime je Fibi i danas ću vam pomagati.
Mogu li dobiti vaše korisničko ime, molim?
avatar
IVANBEST
?
Fibi
Zbog velikog broja ćaskanja, obrada vašeg zahteva će potrajati nešto duže nego obično.
U međuvremenu, dajemo sve od sebe da vam se javimo što je pre moguće.
Molimo vas, ostanite onlajn i hvala vam na razumevanju.
Kada sva tražena dokumenta budu primljena ispravno, može proći do 3 radna dana da ih pregledamo. Bićete obavešteni putem e-pošte kada se proces završi ili ako su potrebne dodatne informacije.
Mogu li ti još nešto pomoći?
Nisam dobio nijednu novu poruku od vas, tako da je ćaskanje postalo neaktivno.
Za sada ću zatvoriti sesiju ćaskanja, ali ako vam je potrebna dodatna pomoć, kontaktirajte nas ponovo i bićemo srećni da vam pomognemo.
avatar
poslao sam sve dokumente
možda možete da proverite i kažete da je u redu
pišite
koji dokument treba da pošaljem
jer sam već poslao da proverim
ali nisam dobio e-poštu sa zahtevom za bilo kakve dokumente
Fibi
Imajte na umu da tim za podršku nema pristup finansijskim informacijama ili procedurama verifikacije.
Kao što sam vas obavestio, odeljenje za finansije će vas kontaktirati kada bude novosti.
avatar
Molimo vas
daj mi listu i imejl
gde poslati
i šta da pošalje
Fibi
Imajte na umu da ste već dostavili dokumente i kao što sam rekao, finansijsko odeljenje ih pregleda i dobićete ažuriranja kada budu ažuriranja.
avatar
Ah ok
poslao sam dokumente u kic odeljenje
a oni mi odgovoriše
Fibi
Kao što sam potvrdio pre nekoliko minuta, tim za podršku nema pristup nikakvim finansijskim informacijama, niti procesu verifikacije.
Dobićete ažurirane informacije od njih kada budu ažuriranja.
Mogu li ti još nešto pomoći?
avatar
nisam dobio nikakav zahtev sa vaše strane
o dokumentima
Fibi je napustila ćaskanje
Colin se pridružio ćaskanju
Colin pelase pomozi mi
Colin
Zdravo! Dobrodošli u našu Službu za korisničku podršku!
Zbog velikog broja ćaskanja, obrada vašeg zahteva će potrajati nešto duže nego obično. U međuvremenu, dajemo sve od sebe da vam se javimo što je pre moguće. Molimo vas, ostanite onlajn i hvala vam na razumevanju.
avatar
Fibi je napustila ćaskanje
bez pomoći
molim te reci mi šta treba da uradim da odblokiram svoj nalog
Colin
Vaš nalog je zatvoren do verifikacije, uskoro ćete dobiti dalje potrebne korake.
avatar
zaključao si moj nalog pre dva dana
kako čekati svoje korake?
Colin
Ne mogu da pružim više informacija, hvala
^^^^^^^^^^^
Dakle, možete videti, potpuno ignorisanje.
Account closed two days ago, without any reason. Money on account ~1200 eur. No email and live chat with me:
hi, two days are passed after account closed, and not any mail from your side
Chat started
Phoebe joined the chat
Phoebe
Hello! Welcome to Customer Support Service!
My name is Phoebe and I will be assisting you today.
May I have your username, please?
avatar
IVANBEST
?
Phoebe
Due to a high volume of chats, it will take a bit longer than usual to process your request.
Meanwhile, we do our best to get back to you as quickly as possible.
Please, stay online and thank you for your understanding.
Once all of the requested documents have been received correctly, it can take up to 3 working days to review them. You will be notified by email once the process has been completed or if further information is needed.
Is there anything else I can help you with?
I have not received any new messages from you, so the chat has become inactive.
I will close the chat session for now, however if you require any further assistance, please contact us again, and we will be more than happy to assist you.
avatar
i sent all docuemnts
may be you can check it and say that it is ok
please , write
what document i need to send
because i sent already to verify
but i do not received any email with request of any documents
Phoebe
Kindly note the support team does not have access to any financial information, or verification procedures.
As I have informed you, the finance department will contact you once there are updates.
avatar
Please
give me list and email
where to sent
and what to sent
Phoebe
Kindly note you have already provided documents and as I have advised the finance department is reviewing them and you will receive updates once there are updates.
avatar
ah okay
i sent docuemnts to kyc department
and they answered to me
Phoebe
As I have confirmed couple of minutes ago, the support team does not have access to any financial information, or verification process.
You will receive updated from them once there are updates.
Is there anything else I can help you with?
avatar
i do not recevied any request from you side
about documents
Phoebe left the chat
Colin joined the chat
Colin pelase help me
Colin
Hello! Welcome to our Customer Support Service!
Due to a high volume of chats, it will take a bit longer than usual to process your request. Meanwhile, we do our best to get back to you as quickly as possible. Please, stay online, and thank you for your understanding.
avatar
Phoebe leaved chat
without help
please say me, what i need to do, to unblock my account
Colin
Your account is closed until the verification, you will receive further steps required in near time.
avatar
you locked my account two days ago
how to wait for your steps ?
Colin
Im not able provide anymore information, thank you
^^^^^^^^^^
So you can see, total ignore.