zdravo,
Ne, nisam ranije napravio uspešno povlačenje.
Ne, moje poslednje povlačenje je juče otkazano. Ovo je 8. povlačenje koje je otkazano bez razloga. Nema poruke o grešci, nema e-pošte ili razloga zašto su otkazani.
Ne, napravio sam nalog i dobio bonus koji sam izgubio. Zatim sam napravio drugi depozit za 88 dolara koji nije imao bonus. Ovaj depozit je bio mesto odakle su dolazili dobici. U mom odeljku o bonusima takođe piše „bez aktivnog bonusa"
Jedina komunikacija sa njihovog kraja bila je u originalnim dokumentima. poslao sam koji je pročitao sledeće. Potvrdili su da je moj nalog verifikovan, ali su rekli da postoji problem sa detaljima koje pružam, međutim, ne dajem nikakve detalje za povlačenje. Interac E transfer jednostavno šalje sredstva na registrovanu adresu e-pošte tako da je povlačenje jednostavno kao unos iznosa i povlačenje. Moja registrovana adresa e-pošte je tačna jer su mi poslali e-poštu tokom registracije i verifikacije. Pratio sam nekoliko puta, ali nisam dobio odgovor. Pokušao sam ćaskati uživo, ali njihovo rešenje je bilo da uplate više novca koristeći drugi metod, što nisam bio voljan da uradim.
„Ante (Betinija)
30. jul 2024., 20:52 EEST
Draga Samantha,
Hvala vam što ste kontaktirali naš tim za korisničku podršku.
Proverio sam vaš nalog i vidim da ste verifikovani i da imate problema sa povlačenjem, koliko vidim da postoje problemi sa detaljima koje dajete za povlačenje. Možete li mi reći koji metod povlačenja koristite za povlačenje i da li dobijate bilo kakvu poruku o grešci?
Ako imate dodatnih pitanja, slobodno nas kontaktirajte putem e-pošte support@betinia.com ili putem ćaskanja uživo.
Odvojite trenutak da ocenite naše usluge [ Ovde ]
najbolje želje,
Služba za korisnike"
Hello,
No I have not made a successful withdrawal before.
No, my most recent withdrawal was cancelled yesterday. This is the 8th withdrawal that has been cancelled without reason. No error message, no email or reason posted for why they are cancelled.
No, i created an account and received a bonus which i lost. I then made a 2nd deposit for $88 which had no bonus attached to it. This deposit was where winnings came from. Under my bonus section it also states "no active bonus"
The only communication from their end was in the original docs. i sent which read the following. They confirmed my account is verified, but said there is an issue with the details I am providing however, I do not provide any details for withdrawal. Interac E transfer simply sends funds to the registered email address so withdrawing is as simple as entering the amount and hitting withdrawal. My registered email address is correct as they have emailed me during registration and verification. I have followed up several times but receive no response. I did try live chat but their solution was to deposit more money using a 2nd method which i was not willing to do.
"Ante (Betinia)
30 Jul 2024, 20:52 EEST
Dear Samantha,
Thank you for contacting our Customer Support Team.
I have checked your account and I can see that you are verified and you are having problems with withdrawal, from what I can see that there is some issues with the details you are providing for withdrawal. Could you please tell me which withdrawal method are you using for withdrawal and also do you receive any error message back?
If you have any additional questions, please, do not hesitate to contact us via email support@betinia.com or via Live Chat.
Take a moment to rate our services [Here]
Best Wishes,
Customer service"
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