Betlive Casino - Povlačenje igrača je odloženo.

Good afternoon, I've been waiting since February 9th for them to process my withdrawal, this is a disgrace. I've been to the chat several times and they always say it will be soon. It's been 3 weeks.

Boa tarde, estou desde o dia 09/02 à espera que processem o meu levantamento isto é uma vergonha. Já fui varias vezes ao chat e dizem sempre que sera breve. Ja tem 3 semanas.

Dear Diogocsmmm1910,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I've already checked

It was without an active bonus

And it's my first withdrawal

Sim ja fiz a verificação

Foi sem bonus ativo

E é a 1° retirada que faço

Thank you for your reply, Diogocsmmm1910. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Diogocsmmm1910,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still pending for 2 weeks. Another withdrawal of 652

Continua pendente há 2 semanas. Outra retirada de 652

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru

Dear Diogocsmmm1910,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.