Problem koji se pojavio je u tome što sam tokom perioda napravio mnogo depozita i povlačenja dok sam se kladio na „zahtevani iznos obrta depozita", a zatim povlačio profit. Važno je napomenuti da igram u ovom kazinu od januara i da sam otprilike 5000 u negativnom, a takođe sam naveo 4 prijatelja koji su takođe završili KIC kada su me pitali. Nakon ovih događaja, moj nalog mi više nije dozvoljavao da se povlačim na bilo koji način (imao sam 1818 meksičkih pezosa), poslao sam poruku i tražili su mi KIC koji sam tačno ispunio. Posle nekog vremena, poslali su mi poruku da je moj račun uspešno verifikovan, ali novac (1818 meksičkih pezosa) više nije bio na računu. Pitao sam zašto i rekli su mi:
„Zdravo! Hvala vam što ste čekali. Imajte na umu da su sredstva otkazana u skladu sa sledećim Uslovima i uslovima:
J. OTKAZ OPERACIJA/PREVARA/SPRIJEČANjE PRANjA NOVCA Kompanija, po sopstvenom nahođenju, zadržava pravo da blokira ili zatvori bilo koji lični račun u bilo kom trenutku i da otkaže ili poništi bilo koju transakciju ako se primeni bilo koji od sledećih uslova:
1.1. Kompanija je otkrila transakcije sa nepravilnostima koje bi mogle negativno uticati na obradu platnih transakcija i/ili izazvati sumnju na kršenje Uslova (npr. ime i adresa igrača se ne poklapaju sa imenom i adresom povezanim sa kreditnom karticom ili drugim načinom plaćanja koristi igrač.)
1.2. Kompanija smatra da je igrač prekršio bilo koje od pravila sadržanih u ovim Uslovima, pravilima igre ili posebnim pravilima, koja se mogu primeniti s vremena na vreme. Svaka odluka kompanije u vezi sa poništavanjem transakcija i blokiranjem ili zatvaranjem ličnih naloga biće obavezujuća za igrača. Kompanija će doneti takve odluke po sopstvenom nahođenju, bez potrebe da ih opravdava igraču, a igrač neće imati pravo na prigovor. U gore opisanim okolnostima, Kompanija će takođe imati pravo da zadrži bilo koji i sve iznose koji bi inače bili plaćeni ili plativi Klijentu.
Zabranjena je prevara, vlasništvo nad više naloga, višestruko prijavljivanje, izbegavanje mera za sprečavanje prevare i/ili neovlašćenog pristupa/prijave i učešće koje krši Promotivne uslove.
Kompanija će imati pravo da diskvalifikuje, po sopstvenom nahođenju, svakog Klijenta koji je počinio prevaru ili falsifikovanje ili koji je pokušao da falsifikuje proces učešća ili napredak bilo koje Promocije, ili koji je prekršio ovaj Ugovor, Promotivne uslove i/ ili Posebnim uslovima, ili koji, po razumnom mišljenju Kompanije, mogu naneti štetu ugledu Kompanije i brendu ili reputaciji bilo koje kompanije u našoj grupi.
Hvala vam na razumevanju i molimo vas da nas obavestite ako imate dodatnih pitanja."
Očigledno da sam opovrgao i odgovorio da ništa od navedenog nisam uradio, međutim, oni su samo ponavljali da imaju pravo da mi ne kažu tačan razlog zadržavanja. Danas sam ponovo uplatio depozit i ni na koji način mi ne dozvoljava isplate.
The problem that occurred was that during a period I made many deposits and withdrawals as I was betting the "requested deposit turnover amount" and then withdrawing the profits. It is important to note that I have been playing at this casino since January and I am approximately 5000 in the negative, and I have also referred about 4 friends who also completed KYC when asked. After these events, my account no longer allowed me to withdraw in any way (I had 1818 Mexican pesos), I sent a message and they asked me for a KYC which I completed correctly. After some time, they sent me a message to say that my account had been successfully verified, but the money (the 1818 Mexican pesos) was no longer in the account. I asked why and they told me:
"Hello! Thank you for waiting. Please note that the funds were canceled according to the following T&C:
J. CANCELLATION OF OPERATIONS/FRAUD/MONEY LAUNDERING PREVENTION The Company, at its sole discretion, reserves the right to block or close any personal account at any time and to cancel or void any transaction if any of the following conditions apply:
1.1. The Company has detected transactions with irregularities that could negatively affect the processing of payment transactions and/or raise suspicions of violation of the Terms (e.g., the player's name and address do not match the name and address associated with the credit card or other payment method used by the player.)
1.2. The Company considers that the player has violated any of the rules contained in these Terms, the game rules, or the specific rules, as they may apply from time to time. Any determination by the Company regarding the voiding of transactions and the blocking or closing of Personal Accounts will be binding on the player. The Company will make such determinations at its sole discretion, without the need to justify them to the player, and the player will have no right to object. In the circumstances described above, the Company will also have the right to retain any and all amounts that would otherwise have been paid or payable to the Client.
Fraud, ownership of multiple accounts, multiple logins, evasion of measures to prevent fraud and/or unauthorized access/login, and participation that violates the Promotional Conditions are prohibited.
The Company shall have the right to disqualify, at its sole discretion, any Client who has committed fraud or forgery or who has attempted to forge the participation process or the progress of any Promotion, or who has violated this Agreement, the Promotional Conditions and/or the Specific Conditions, or who may, in the reasonable opinion of the Company, damage the reputation of the Company and the brand or the reputation of any company in our group.
Thank you for your understanding and please let us know if you have any further questions."
It is obvious that I refuted and replied that I did not do any of the mentioned things, however, they just kept saying that they had the right not to tell me the exact reason for the retention. Today I made a deposit again and it does not allow me to make withdrawals in any way.
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