The player from Germany requested a refund of deposits from Betmaximus Casino after discovering it was affiliated with WestCasino, where he had a permanent self-exclusion due to gambling addiction. Despite having exclusions on other affiliated platforms, he was improperly allowed to register and deposit at Betmaximus. He contacted the casino three days earlier but had not yet received a response. The complaint was rejected as it was determined that the player did not follow the casino's instructions to request a self-exclusion and had a history of uncooperative behavior. It was recommended that he contact the licensing authority and seek professional help for gambling addiction.
Igrač iz Nemačke zatražio je povraćaj depozita od Betmakimus kazina nakon što je otkrio da je povezan sa VestCasinom, gde je imao trajno samoisključivanje zbog zavisnosti od kockanja. Uprkos tome što je imao isključenja na drugim povezanim platformama, bilo mu je nepropisno dozvoljeno da se registruje i deponuje na Betmakimus-u. Kontaktirao je kazino tri dana ranije, ali još nije dobio odgovor. Žalba je odbijena jer je utvrđeno da igrač nije sledio uputstva kazina da zatraži samoisključivanje i da je imao istoriju nekooperativnog ponašanja. Preporučeno mu je da se obrati organu za izdavanje dozvola i potraži stručnu pomoć za zavisnost od kockanja.
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