Poštovani Spearsi1 ,
Moje ime je Kubo, i ja ću preuzeti vašu žalbu odavde. Zaista mi je žao što čujem za poteškoće na koje ste naišli i daću sve od sebe da vam pomognem u rešavanju ovog problema. Ako je bilo nedavnih ažuriranja u vezi sa vašim slučajem, slobodno ih podelite sa mnom.
Nažalost, čini se da ste izabrali da igrate u kazinu sa niskim indeksom bezbednosti, prema proceni naših analitičara. Pored toga, kazino ima lošu evidenciju kada je u pitanju rešavanje pritužbi kupaca. Na kraju, važno je napomenuti da ovaj kazino radi bez važeće licence, što dodatno podriva njegov kredibilitet i izaziva zabrinutost u pogledu njegove pouzdanosti.
Kazina u ovoj kategoriji često ne daju prioritet saradnji sa nama niti efikasno rešavaju probleme igrača. Međutim, ostajemo u nadi da to neće biti slučaj i da će kazino pružiti neophodnu pomoć da reši vaš problem.
Hvala vam na razumevanju.
U svakom slučaju, želeo bih da pozovem predstavnike Betnuvo kazina da se pridruže ovoj diskusiji i pruže sve dostupne informacije koje će pomoći u rešavanju ovog problema.
Poštovani Betnuvo kazino ,
Možete li ljubazno da pružite sveobuhvatno objašnjenje ovog slučaja, uključujući razloge za ne zatvaranje naloga igrača uprkos više eksplicitnih zahteva e-pošte u kojima je igrač jasno izrazio zabrinutost u vezi sa problemom kockanja? Pored toga, molimo vas da objasnite zašto su promotivni materijali nastavili da se šalju igraču, uprkos problemima u vezi sa kockanjem.
Vaša veb lokacija naglašava važnost odgovornog igranja i tvrdi da promoviše bezbedno okruženje koje podržava sve korisnike. Prema vašoj Politici odgovornog igranja , vi ste posvećeni zaštiti igrača i imate mere da to obezbedite. Međutim, čini se da je postupanje u ovom slučaju u suprotnosti sa tom obavezom.
Hvala vam unapred na brzom odgovoru.
Srdačan pozdrav,
Kubo
Dear Spearsy1,
My name is Kubo, and I’ll be taking over your complaint from here. I’m truly sorry to hear about the difficulties you’ve encountered, and I’ll do my best to assist you in resolving this issue. If there have been any recent updates regarding your case, please feel free to share them with me.
Unfortunately, it appears that you have chosen to play at a casino with a low safety index, as assessed by our analysts. Additionally, the casino has a poor track record when it comes to addressing customer complaints. Lastly, it’s important to mention that this casino is operating without a valid license, which further undermines its credibility and raises concerns about its trustworthiness.
Casinos in this category often do not prioritize cooperation with us or address player concerns effectively. However, we remain hopeful that this will not be the case, and that the casino will provide the necessary assistance to resolve your issue.
Thank you for your understanding.
Anyway, I would like to invite the Betnuvo Casino's representatives to join this discussion and provide any available information to help resolve this issue.
Dear Betnuvo Casino,
Could you kindly provide a comprehensive explanation of this case, including the reasons for not closing the player’s account despite multiple explicit email requests where the player clearly expressed concerns about a gambling problem? Additionally, please explain why promotional materials continued to be sent to the player, despite their gambling-related issues.
Your website emphasizes the importance of responsible gaming and claims to promote a safe and supportive environment for all users. According to your Responsible Gaming Policy, you are committed to safeguarding players and have measures in place to ensure this. However, the handling of this case appears to contradict that commitment.
Thank you in advance for your prompt response.
Best Regards,
Kubo
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