23. februara sam odlučio da izvršim povlačenje. Morao sam da obradim 2 isplate jer je granica za svako 10000 PLN maksimalno za 24 sata. Tako da sam sledećeg dana obradio još jedan za 1800. Na svom sajtu daju pravila da povlačenje ne bi trebalo da traje duže od 24 sata.
4 dana kasnije žalio sam se pitajući ih zašto traje duže nego obično. Moja povlačenja su otkazana i od mene je zatraženo da izvršim još jednu verifikaciju (moj nalog je verifikovan ranije) - morao sam da verifikujem svoj elektronski novčanik, pa sam to uradio. To je prihvaćeno, nakon toga je ponovo ukinuto tražeći od mene da dokažem svoju adresu, pa sam i ja to uradio. Moj nalog je verifikovan.
Napravio sam još 2 povlačenja jer nisam uspeo da to uradim ni jednom (limit od 10000), tako da su bila 2 povlačenja na čekanju 28. i 29. februara.
Nakon što sam podneo povlačenje 28. februara, pitao sam u ćaskanju koliko dugo bi trebalo da bude potrebno maksimalno vreme za obradu povlačenja - odgovor je bio 2. marta.
Kontaktirao sam ih oko 1 sat juče (3. marta) pokazujući dokaz da moram da ih kontaktiram u slučaju da je potrebno više vremena nego do 2. marta - odgovor koji sam dobio je da je agent na ćaskanju pogrešio, nije maksimalno vreme itd. .
Danas je moj nalog suspendovan bez ikakvog razumnog razloga - poruka od njih je:
„Vaš nalog je trajno zatvoren zbog lažnih aktivnosti.
„Kompanija ima strogu politiku borbe protiv prevara i koristi različite alate i tehnike protiv prevara. Ako je igrač osumnjičen za lažne aktivnosti, uključujući, ali ne ograničavajući se na: učešće u dosluhu bilo koje vrste sa drugim igračima; lažne radnje protiv drugih onlajn igrača, kazina ili provajdera plaćanja naplaćuju povratne transakcije kreditnom karticom, odbiju neka izvršena plaćanja, otvore dva ili više naloga, učestvuju u drugim vrstama prevare ili postanu nesolventna u svojoj zemlji prebivališta, Kompanija zadržava pravo da prekinuti ovaj nalog ukinuti i suspendovati sve naloge i isplate igraču. Ova odluka je isključivo diskreciono pravo kompanije i igrač neće biti obavešten ili obavešten o razlozima za takve radnje. Kompanija takođe zadržava pravo da obavesti relevantne regulatorne organe o lažnim aktivnostima igrača."
Međutim, nemam drugi nalog niti kršim pravila, ali su odlučili da otkažu moje povlačenje i zatvore moj nalog. Verifikacija mog naloga je bila glatka, ali je kasnije povlačenje trajalo dugo i iznenada zatvaranje naloga i odluka da ne isplatim dobitke.
Takođe imam dugačak razgovor u ćaskanju uživo koji mogu da vam pošaljem, ali na poljskom jeziku.
On 23 February I have decided to make a withdrawal. I had to process 2 withdrawals as the limit of each is 10000PLN max for 24hours. So I processed another one for 1800 the next day. On their site they provide a rules that withdrawal should not take longer than 24 hours.
4 Days later I made a complain asking them why it takes longer than usual. My withdrawals got cancelled and I was asked to make another verification (my account was verified before) - I had to verify my electronic wallet, so I did. It was accepted, after that it got cancelled again asking me to prove my adress, so I did it also. My account was verified.
I made 2 another withdrawals as I wasn't able to do it in once (10000 limit), so there was 2 pending withdrawals on 28 and 29 of February.
After submiting a withdrawal on 28 February I have asked on chat how long should it take maximum time to process withdrawal - the answer was 2 of March.
I was contacting them for around 1 hour yesterday (3 March) showing the proof that I had to contact them in case it takes more time than to 2nd March - the answer I received is the agent on chat was wrong, its not maximum time etc.
Today my account got suspended without any reasonable reason - the message from them is:
"Your account has been permanently closed due to fraudulent activity.
"The company has a strict anti-fraud policy and uses various anti-fraud tools and techniques. If the player is suspected of fraudulent activity, including but not limited to: participating in collusion of any kind with other players; fraudulent acts against other online players casinos or payment providers charge back transactions with a credit card, refuse some payments made, create two or more accounts, engage in other types of fraud or become insolvent in their country of residence, the Company reserves the right to terminate this account terminate and suspend all accounts and payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed of the reasons for such actions. The company also reserves the right to notify the relevant regulatory authorities of the player’s fraudulent activities.""
I don't have any second account or break rules however but they decided to cancel my withdrawal and close my account. The verification of my account was smooth but withdrawal later took for ages and suddenly closing account and deciding not to pay out the winnings.
I also have a long chat on live chat that I can send to you but its in polish language.
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