The player from Germany had reported an issue with Betonred Casino concerning account closure and refund. He had requested his account to be closed due to gambling addiction and had sought a full refund of his €400 deposit, despite the casino initially offering only €100. However, the casino later stated they could not provide the refund. The player had also demanded a permanent ban from the casino and all its associated sites. We, the complaints team, had clarified that the blocking rules depended on the casino's license and suggested the player contact the relevant authorities for further resolution. Consequently, we had to reject the complaint due to the casino's response and the licensing rules.
Igrač iz Nemačke je prijavio problem sa Betonred kazinom u vezi sa zatvaranjem računa i povraćajem novca. Zahtevao je da mu se račun zatvori zbog zavisnosti od kockanja i tražio je potpuni povraćaj svog depozita od 400 evra, uprkos tome što je kazino u početku nudio samo 100 evra. Međutim, kazino je kasnije izjavio da ne može da obezbedi povraćaj novca. Igrač je takođe zahtevao trajnu zabranu kazina i svih povezanih sajtova. Mi, tim za žalbe, smo razjasnili da pravila blokiranja zavise od licence kazina i predložili smo igraču da kontaktira relevantne organe radi daljeg rešavanja. Shodno tome, morali smo da odbijemo žalbu zbog odgovora kazina i pravila licenciranja.
Automatski prevedeno:
