Dragi Mubbu1,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem sa povlačenjem.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Možete li da nam kažete da li je vaš nalog u potpunosti verifikovan?
- Da li ste bili obavešteni zašto ne možete da podignete svoj dobitak? Da li je to interni problem sa sistemom kazina ili se odnosi samo na vaš nalog?
- Koji metod koristite da zatražite povlačenje? Da li ste koristili isti metod i za depozite?
Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Tomas
Dear Mubbu1,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Which method are you using to request a withdrawal? Have you used the same method for deposits as well?
Looking forward to hearing from you.
Best regards,
Tomas
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