Dragi Đuzepeedmonton,
Drago mi je da ste konačno primili svoj dobitak. U potpunosti razumem da je vaše korisničko iskustvo sa situacijom daleko od idealnog, međutim, ovo nije stvarno izazvano kazinom. Bilo je nekih tehničkih problema na strani provajdera plaćanja, i nažalost, kazino tim nije mogao toliko da utiče. BetOn Red je međunarodni kazino, tako da raznovrsnošću i dostupnošću načina plaćanja ne upravlja isključivo kazino, već moraju da koriste provajdere plaćanja treće strane. Nekoliko faktora, kao što su organ za izdavanje dozvola, geolokacija, ugovori sa provajderima plaćanja i bankarska ograničenja, svi imaju veliki uticaj na ovo. Dakle, iako su neki načini plaćanja obično veoma brzi, ponekad može potrajati mnogo duže da se uplata obradi zbog nekih neočekivanih problema, a to nije uvek u „kazinu rukama".
Verujem da ćete se složiti sa mnom da je najvažnije da ste sada primili svoje dobitke.
Dragi BetOnRed tim,
Iako razumem da je tehnički problem dobavljača plaćanja bio van vaše kontrole, da li je moguće da se igraču pruži gest dobre volje u obliku jednokratnog bonusa, kao što su besplatni obrtaji, kako bi se nadoknadile nastale neprijatnosti?
Dear giuseppeedmonton,
I'm glad you have finally received your winnings. I fully understand that your user experience with the situation is far from ideal, however, this was not really caused by the casino. There were some technical issues on the payment provider side, and sadly, the casino team could not really influence this much. BetOn Red is an international casino, so the variety and accessibility of payment methods are not managed exclusively by the casino, and they have to use 3rd party payment providers. Several factors, such as the licensing authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence on this. So although some payment methods are usually really quick, sometimes it can take much longer for the payment to be processed because of some unexpected issues, and this is not always in the "casino's hands."
I trust you will agree with me that the main thing is that you have received your winnings now.
Dear BetOnRed Team,
While I comprehend that the payment provider's technical issue was beyond your control, is it possible to extend a goodwill gesture to the player in the form of a one-time bonus, such as free spins, to compensate for the inconvenience caused?
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