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My problem is that I have winnings of 6000 euros, and I find it impossible to withdraw the funds. I deposited using Binance Pay in USDT, and now I can't withdraw because they tell me I have to withdraw the same way I deposited, but I don't have the option. I have talked to support many times; I have the conversations and screenshots, but there's no way around it. I don't know how to get through to them. I am very frustrated.

Mi problema es que , tengo ganancias de 6000 euros y me es imposible retirar fondos , yo ingrese mediante binance pay en usdt , y ahora no puedo retirar por que me dicen que tengo que retirar del mismo modo que deposite, pero no tengo la opcion , he hablado con soporte muchas vesces tengo las conversaciones y las capturas de pantalla pero no hay manera, no se como entenderme con ellos , estoy muy frustrado

Dear Ricardo48,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

• Have you made any successful withdrawals before?
• Is there any alternative withdrawal method that would be suitable for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you Christina

I have not been able to withdraw any time, they always cancel the withdrawal or give an error

And the withdrawal methods they have give me errors, they do not accept me

Gracias cristina

No he podido retirar ninguna vez siempre cancelan el retiro o da error

Y los metodos que tienen de retiro me dan error, no me aceptan

Thank you very much for your reply, Ricardo48. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much Kristina for your interest and help, but suddenly they have started paying me, it seems that they have changed their mind, thank you

Muchas gracias kristina por vuestro interes y ayuda , peri derepente han empezado a pagarme , parece que han cambiado de opinion, gracias

Could you clarify your total received so far, your current casino account balance, and if you have any pending withdrawals?

Dear Ricardo48,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.