BetOnRed Casino - Povlačenje igrača je odloženo i otkazano.

Hello

this Casio simply don’t want to pay out my balance since month, first they disabled withdrawal on my account but when i contacted them they couldnt find a reason and fix that for about 2 weeks, after a battle with them somehow they enabled withdrawal option on my account that worked, I requested withdrawal for 1000€ and on next day for 200€, they processed the smaller one (which was 2nd one ) but canceled the bigger one without reason.

I requested withdrawal of that 1000€ but it never got processed and they just giving empty promises and lie about additional checks despite they processed few withdrawals ealier already.

I didn’t use any bonus, and they didn’t make problems on first withdrawal but I guess they simply don’t want to pay bigger wins which is very unfair and scammy practice.

Dear pX20111a,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino regarding your withdrawal.

In order to better understand the situation and assist you effectively, could you please answer the following questions:

• What date did you initially request the withdrawal of 1000€?
• Have you received any official communication from the casino regarding the cancellation of your withdrawal?
• What types of games did you play? Were they slots, live casino games, or sports betting?
• Did you pass the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I attached screeny of my History where u can see multiple rejected withdrawals of 1000€

they keep excusing it due additional security checks, but why they processed at same time small withdrawal of 198€?

sports casino

yes my account is fully verified

Still not paid

Thank you very much, pX20111a, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello pX20111a,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the BetOnRed Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which pX20111a can expect his withdrawal to be processed?

Hello!

We would like to inform you that the issue with the withdrawal has been identified as a technical matter and has been escalated to our development team for resolution.

Please note that you have successfully processed multiple withdrawals of the same amount in the past without any issues. We sincerely apologise for the inconvenience this situation may have caused.

While we are currently unable to provide a specific timeframe for resolution, please rest assured that we are working diligently to address the problem as quickly as possible. We will continue to keep you updated on any progress.

Thank you for your understanding and patience.

Best regards,

BetOnRed Casino

Please don’t lie and don’t make fake excuses here.

Do you have problems with liquidity that a 1000€ withdrawal is a problem for your casino?

Your excuse is complete lie and everything is proven on screens.

I’m trying to withdraw that 1000€ since over month but somehow over that time u were able to proces small withdrawal but 1000€ can’t be processed? also other users don’t face any issues with withdrawals so how is it possible I’m the one facing technical difficulties with my withdrawal?

Dear pX20111a,

thank you for your response. I fully understand your frustration, but we have to wait for a while longer. I would also like to ask you not to play the balance any further in the meantime.

Dear Casino Representative,

thank you for your response, please keep us update on any future developments.

Hello, pX20111a!

We would like to inform you that the technical issue affecting the withdrawal process has now been fully resolved.

In order to proceed, we kindly ask that you cancel your current withdrawal request and submit a new one. This will ensure that your transaction is processed without any further delays.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Kind regards,

BetOnRed Casino

Dear BetOnRed Casino representative,

thank you for the update. I am confident the issue will be resolved in the near future.

Dear pX20111a,

can you please make a new withdrawal request?

I canceled the pending withdrawal and tried to request new one. It looks like the option is disabled from me now. Thank you for lying and disabling it again just to delay the process. ( I used same payment method as I used for deposit and previous withdrawals )



Hello pX20111a,

thank you for letting us know.

Dear casino representative,

is there a different issue present on your site now? Is there a particular timeframe in which it will be resolved?

Dear px20111a,

We would like to inform you that, due to technical difficulties, the cryptocurrency withdrawal option is currently unavailable. We kindly ask that you submit a withdrawal request using one of the other available payment methods listed in your account.

If no alternative payment methods are available, we kindly request that you provide a screenshot of the withdrawal menu. This will help us verify the availability of the provider and assist in resolving the issue as promptly as possible.

You may send the screenshot to our support email at support@betonred.com or attach it directly to your complaint.

Thank you for your understanding and cooperation.

Best regards,

BetOnRed Casino

Dear BetOnRed Casino representative,

thank you for the update. I hope the issue will be resolved in the near future.

Dear pX20111a,

I fully understand your frustration with the process. However, is it possible for you to proceed as asked by the casino representative? Is there an alternative payment method available for you?

Dear Casio guru same error I got over month ago where it started, they were „struggling" with resolving it until one day they „fixed" it and I finally requested 1000€ one day and 192€ on the next day, however they processed only the 192€ one and canceled 1000€.

There were few more attempts which got canceled too.

It does not look as a technical issue, it looks like a mental harrasment as they are disabling crypto option on purpose.

I deposited my funds by crypto and I will use only crypto for withdrawal.

also worth to add that somehow USDT ERC-20 deposits works but withdrawals over crypto magically don’t, which is the obvious proof that casino commiting fraud.

Three is my USDT ERC-20 address:

******

if you have technical issue with processor you can transfer my 1000€ equivalent manually to that address.

Dear pX20111a,

thank you for your response. If I may ask, have you tried to submit other withdrawals under 1000€?

Dear casino representative,

as pX20111a is only willing to accept payment by crypto, what is the timeframe in which crypto withdrawals will become available again?

I tried different amonunts, different coins and different networks, none of them works.

last time when I was able to request a withdrawal, I had 3 crypto payment options but they disabled the 2 working ones after my last canceled withdrawal which was during this complain and the one left is not working with error „ payment provider not found" which look like it is disabled for me.

I would like to see an official statement on betonred casino website that crypto payments are disabled for all users otherwise this case is a fraud done only especially on me to delay a payment.

Hello!

We are actively working to resolve the issue affecting cryptocurrency withdrawals. However, as the nature and timeline of the technical resolution remain uncertain, we have provided an alternative method for withdrawing your funds.

To assist our technical team further, we kindly ask that you send us a screenshot of the error message you encounter when attempting to withdraw once again. We believe progress is being made, and this information will help us move closer to a solution. A message has also been sent to you from our support email, but if it is more convenient, you may upload the screenshot here and we will ensure it is forwarded to the appropriate team.

Thank you for your continued cooperation and understanding.

Best regards,

BetOnRed Casino

Screenshot of the error while requesting the withdrawal was posted in this complain already whats more exactly the same message was sent to me before at least 3 times and everytime I provided screenshot of the error to your team and you magically cant still figure out what is wrong.

I’m asking once again, where is official statement on your website that you having technical issues with crypto withdrawals that they can not be processed.

Dear Casino representative,

I am attaching a screenshot of the error. Can you please also comment on a previous statement made by pX20111a - why has the casino only processed the lower amount of 192€ but cancelled the request of 1000€? Is there a temporary issue with limits?

I would like to add that these 2 withdrawals were requested correctly according to daily/weekly/monthly limits

Dear casino guru

can we set a deadline in which casino has to process my payment and if they won’t payout my money in that timeframe, close this complaint with negative effect on their rating.

I think waiting over month for getting a withdrawal is ridiculous especially when verification is completed and same payment method is used.

Hello!

We would like to provide further clarification regarding your recent withdrawal requests. As indicated in the latest screenshot provided by the user, the maximum withdrawal limit per day is 1,000 EUR. Based on this, we can confirm that the two withdrawal requests were submitted on different dates.

• The smaller withdrawal was requested on 3rd April and processed successfully on 4th April.

• The larger withdrawal was requested on 5th April, but unfortunately failed on 6th April due to a technical issue with our cryptocurrency payment provider.

Dear pX20111a,

As mentioned previously, our technical team is actively working on resolving the issue affecting cryptocurrency withdrawals. In the meantime, we have provided alternative withdrawal options to prevent any further delays.

To assist our investigation and ensure continued progress, we kindly ask you to provide a new screenshot of the error message you encounter now when attempting to withdraw using the cryptocurrency option. This will help us determine if the issue persists or if any new developments have occurred.

We appreciate your continued patience and cooperation.

Best regards,

BetOnRed Casino

Dear parties,

thank you for your responses. I will review the case and give you an update on Monday. In the meantime, please keep us updated on the situation.

Dear pX20111a,

I fully understand your frustration with the process, as you are not receiving the services you were clearly promised. However, I believe the best course of action at this point is to use a different withdrawal method. I know your preferred option is crypto, but obtaining the funds that way could take a long time.

In case you still want to use a crypto payment method, I can only advise you to wait until the casino solves their technical issues. This is not something we can penalize - especially in case the casino provides an alternative like in this case.

After fighting with them for over 2 months, this payment has been finally processed…

so this case might be resolved however in my eyes they won’t be never trustworthy casino for a such practice.

thank you Martin for your help.

Dear pX20111a,

I am glad to hear that your issue has been resolved. However, I also fully understand your dissatisfaction with the whole situation. Still, I'll go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation and I hope you won't have to message the Complaint Resolution Center again. However, if an issue arises, we are always here to help!

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru