Dragi glennforan1975,
Nakon prikupljanja svih potrebnih informacija i detalja, ovu žalbu zatvaramo kao neopravdanu zbog kršenja uslova i odredbi kazina – maksimalnog iznosa opklade dok igrate sa bonusom. Iako ste očigledno bili svesni maksimalnog iznosa opklade sa aktivnim bonusom, prvi značajniji dobici (nekoliko hiljada evra) su ostvareni od opklade od 10 evra, što je duplo više od dozvoljenog, što vam je dalo nepravednu prednost tokom daljeg igranja i susreta. zahtevi za klađenje na bonus. Tek nakon toga nastavili ste da igrate u okviru maksimalne opklade od 5 €.
Kazino je postupio u skladu sa svojim uslovima i odredbama i prihvatamo njihovu odluku.
Žao mi je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali molim vas, ne ustručavajte se da nas kontaktirate u budućnosti, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Ako niste zadovoljni rešenjem za pritužbu, preporučujem vam da konsultujete organ za kockanje čiji je kazino regulisan.
Puno vam hvala, BetOnRed Casino tim, na pružanju informacija i na saradnji!
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear glennforan1975,
After gathering all the necessary information and details, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - the maximum bet amount while playing with a bonus. Although you were obviously aware of the maximum bet amount with an active bonus, the first significant winnings (several thousand €) were made from a €10 bet, which is twice more than allowed, which gave you an unfair advantage during further play and meeting the bonus wagering requirements. Only after that, you continued playing within the €5 maximum bet limit.
The casino acted in accordance with its terms and conditions, and we accept their decision.
I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.
Thank you very much, BetOnRed Casino Team, for providing information and for your cooperation!
Best regards,
Branislav, Casino.Guru
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