Dragi dannyvo,
Hvala vam puno što ste podnijeli žalbu. Žao mi je što čujem za vaš problem. Smatramo da bi ograničene igre za bonus igru trebale biti blokirane i ovo pravilo nametnuti na nivou softvera, tj. da softver ili web stranica kazina ne bi trebali dozvoliti igračima da se klade na igre koje se ne smiju igrati dok završe bonus klađenje. .
U međuvremenu, provjerio sam opšte uslove bonusa i evo šta sam našao ( ovdje ):
"2.8. Različite igre i tipovi igara doprinose ispunjavanju zahtjeva za klađenje u različitoj mjeri. Na primjer, ako vrsta igre daje 100% klađenja, to znači da ako se kladite 1 €, 1 € će se računati za završetak klađenja.
Ispod su stope doprinosa za bonus za igre:
Slot igre: 100% (osim liste ispod koja ništa ne doprinosi)*
Sve ostale igre: 0%
*Slot igre:
5 lavova, 5 lavova zlata, Ankh od Anubisa, betina bingo, crna mamba, veliki zli vuk, krvopije, knjiga mrtvih, graditelj zamka, graditelj zamka 2, proslava bogatstva, egipatski novčići, kaubojsko zlato, stvorenje iz crnog Lagoon, Dazzle Me, Dead or Alive, Dead or Alive 2, Demolition Squad, Deuces Wild, Devil's Delight, Diamond Vortex, Doom of Egypt, Eggomatic, Feline Fury, Forsaken Kingdom, Fruit Shop, Fruit Shop Božićno izdanje, Gold Volcano, Gonzo's Quest Megaways, grčki bogovi, Guns N' Roses, Hercules i Pegasus, praznična sezona, Honey Rush, Hook's Heroes, Hope Diamond, House of Doom, Hugo 2, Immortal Romance, Jackhammer 2, Jimi Hendrix, Jungle Spirit, Koi Princess, Legacy Mrtvih, Naslijeđe Egipta, Bogatstvo leprekona, Izgubljene relikvije, Lucky Angler, Max Damage Slot, Money Train 2, Moon Princess, Savršeni dragulji, Pimped, Planet Fortune, Rainforest Magic, Rainforest Magic Bingo, Reactoonz, Reactoonz of Robin 2, Riches , Uspon Merlina, Uspon Olimpa, Robin Hood - Shifting Riches, Royal Masquera de, Safari King, Sahara Nights, Scrooge, Tajna kamenja, Tajne Atlantide, Simsalabim, Solarna kraljica, Slatka Bonanza, Hram bogatstva, Kuća za pse, Pravi šerif, Pobjednički, Divlji sat, Divlje divlje bogatstvo, Zombiji, stolne/kazino igre uživo.
Book of Ra (sve verzije), Jack and the Beanstalk, Gonzo's Quest, Immortal Romance, The Love Guru, Big Bad Wolf, Mjesto zločina, Demolition Squad, Pohlepni goblini, Jack Hammer, King of Slots, Mythic Maiden, Queen of Atlantis, Reel Rush, Secret Code, Secret of the Stones, Steam Tower, Book of Dead, The Angler, Victorious, Wild Turkey doprinose 50% udjela za završetak opklade.
2.9. Zadržavamo pravo da ažuriramo ovu listu i izgubimo sve dobitke ako se bonus sredstva ulože u ove igre. "
Nadam se da ćemo moći da Vam pomognemo da rešite Vaš problem što je pre moguće. Jedva čekamo čuti od vas.
Srdačan pozdrav,
Petronela
Dear dannyvo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We think that restricted games for bonus play should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering.
Meanwhile, I have checked the general bonus terms and conditions, and this is what I found (here):
"2.8. Different games and game types contribute towards fulfilling wagering requirements to different extents. For instance, if a game type delivers 100% towards wagering, it means that if you bet €1, €1 will count towards completion of the wagering.
Below are the games’ bonus wagering contribution rates:
Slot games: 100% (aside from list below which contribute nothing)*
All other games: 0%
*Slot games:
5 Lions, 5 Lions Gold, Ankh of Anubis, Betina Bingo, Black Mamba, Big Bad Wolf, Blood Suckers, Book of Dead, Castle Builder, Castle Builder 2, Celebration of Wealth, Coins of Egypt, Cowboys Gold, Creature from the Black Lagoon, Dazzle Me, Dead or Alive, Dead or Alive 2, Demolition Squad, Deuces Wild, Devil’s Delight, Diamond Vortex, Doom of Egypt, Eggomatic, Feline Fury, Forsaken Kingdom, Fruit Shop, Fruit Shop Christmas Edition, Gold Volcano, Gonzo’s Quest Megaways, Greek Gods, Guns N’ Roses, Hercules and Pegasus, Holiday Season, Honey Rush, Hook’s Heroes, Hope Diamond, House of Doom, Hugo 2, Immortal Romance, Jackhammer 2, Jimi Hendrix, Jungle Spirit, Koi Princess, Legacy of Dead, Legacy of Egypt, Leprechaun Riches, Lost Relics, Lucky Angler, Max Damage Slot, Money Train 2, Moon Princess, Perfect Gems, Pimped, Planet Fortune, Rainforest Magic, Rainforest Magic Bingo, Reactoonz, Reactoonz 2, Riches of Robin, Rise of Merlin, Rise of Olympus, Robin Hood - Shifting Riches, Royal Masquerade, Safari King, Sahara Nights, Scrooge, Secret of the Stones, Secrets of Atlantis, Simsalabim, Solar Queen, Sweet Bonanza, Temple of Wealth, The Dog House, The True Sheriff, Victorious, Wild O’ Clock, Wild Wild Riches, Zombies, Table/Live casino games.
Book of Ra (all versions), Jack and the Beanstalk, Gonzo's Quest, Immortal Romance, The Love Guru, Big Bad Wolf, Crime Scene, Demolition Squad, Greedy Goblins, Jack Hammer, King of Slots, Mythic Maiden, Queen Of Atlantis, Reel Rush, Secret Code, Secret of the Stones, Steam Tower, Book of Dead, The Angler, Victorious, Wild Turkey contribute 50% of a stake towards completing the wagering.
2.9. We reserve the right to update this list and forfeit any winnings if bonus funds are wagered on these games."
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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