BetPlays Casino - Igrač ne može da povlači sredstva iz kazina.

I'm trying to withdraw money from BetPlays Casino. Everytime i'm tryring to withdraw, i get an ''network error'' or event sometimes the button in not clickable. On top of that, the 24 hour chat is not clickable also on their website. Impossible to talk to someone.

My email is verified, all the proof of ID they asked me so far is verified, phone number is verified.

Easy to deposit, impossible to withdraw.

Dear bobthebastardman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please post a screenshot of the error message you see when you try to request a withdrawal here in this thread?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

It seems like their website is now working properly. Thank you for your time. Will get back to you if anything new is coming in.

Best regards

Thank you for your reply, bobthebastardman. Do I understand correctly that you have managed to request a withdrawal? Have you already received your winnings?

Dear bobthebastardman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.