Zdravo
uplatio sam 120 eura na betroom24 za vikend 50 posto bonusa za ponovno punjenje.
https://www.betroom24.com/de/promotions/weekend-reload-bonus
Nakon uspješne implementacije, mogao sam se prijaviti za isplatu od 1950 eura. Tada sam dobio e-mail da je moj dobitak poništen i da je moj depozit vraćen na moj račun. sa sljedećim razlogom:
Dragi Jörg,
pišemo vam u vezi sa vašim nedavnim zahtjevima za povlačenje.
Imajte na umu, nakon provjere vašeg nedavnog igranja, zaključili smo da vaš obrazac igranja ne spada u kategoriju pravih rekreativnih igrača, stoga moramo djelovati u skladu s našim Bonus odredbama i uvjetima.
Primijetili smo da ste uglavnom zatražili naše odgovarajuće bonuse i jedva ste uložili svoj jedini neusporedivi depozit, što definitivno nije u prirodi naših pravih rekreativnih igrača.
Uslovi i odredbe bonusa koji se primjenjuju na vaš račun:
10.1.11 Bonusi koje nudi Betroom24 namijenjeni su samo pravim rekreativcima. Betroom24 zadržava pravo po vlastitom nahođenju bez daljnjeg objašnjenja da istraži, otkaže, suspendira, zaključa bilo koji račun ako se sumnja da se korištenje bonusa ne koristi na pravi rekreativni način. U ovom slučaju svi bonusi i kasnija igraća aktivnost i dobici će biti opozvani i poništeni, a depozit će biti vraćen.
10.1.16 Betroom24 zadržava pravo da isključi bilo koju prijavu iz promocije i/ili izmijeni promociju (uključujući otkazivanje) ako Betroom24 smatra da je promocija zloupotrebljena. Štaviše, "mi" Betroom24 smatra traženje bonusa bez ikakvog drugog čistog depozita (tj. depozita koji nije uparen ni sa jednim bonusom) kao neregularnu igru (zloupotreba bonusa) kako bi se iskoristili bonusi. Osim toga, da li se igrač u bilo kojem trenutku više od 30% njegovih depozita poklapa sa bonusima (osim 10.2., 10.3.) Imamo pravo zaplijeniti sve dobitke generirane bonusima u bilo koje vrijeme prema našem vlastitom nahođenju. Kršenjem ovog pravila gubi se bonus i svi dobici koji su rezultat bonusa ili drugih igara koje su završene tokom aktivnog bonus perioda.
Odlučili smo da poništimo vaše pravo na bonus i povučemo vaše dobitke ostvarene uz pomoć naših bonusa. Ostavili smo vaše početne depozite na vašem računu netaknutim.
Od sada više nemate pravo tražiti odgovarajuće bonuse, ali ipak možete nastaviti igrati u našem kazinu sa svojim čistim depozitima. Ako nastavite tražiti naše odgovarajuće bonuse, morat ćemo zauvijek ukinuti vaš račun bez mogućnosti ponovnog otvaranja.
Hvala vam na razumijevanju.
S poštovanjem,
Betroom24 Finance
ako mislite da nisam rekreativac, da iskorištavam previše bonusa ili da vam moj obrazac igre ne odgovara, onda bi trebalo da me unaprijed isključite iz bonusa.
Ali dati mi bonus i onda ne isplatiti je grabežljivo jer nikad nisam imao priliku ništa osvojiti jer bi pobjeda ionako bila poništena.
Dakle, dozvolite mi da platim 50 posto bonusa za ponovno punjenje iz sedmice u sedmicu ako ne osvojim ništa sjajno i ako nešto osvojim samo poništim pobjedu i isključim igrača iz bonusa.
Smatram da je ova praksa predatorska i neispravna.
Pošto se vidim 100 posto u pravu, odlučio sam da napišem ovu žalbu.
Već sam u potpunosti verifikovan u ovom kazinu.
do sada nije imao problema i dobici su uvijek isplaćivani u prošlosti.
Hi
i deposited 120 euros at betroom24 for the weekend 50 percent reload bonus.
https://www.betroom24.com/de/promotions/weekend-reload-bonus
After successful implementation, I was able to apply for a payout of 1950 euros. Then I received an email that my winnings had been canceled and my deposit was credited back to my account. with the following reason:
Dear Jörg,
we are writing to you regarding your recent withdrawal requests.
Please note, upon checking your recent gameplay, we have concluded your gaming pattern does not fall into a category of genuine recreation players, therefore we have to act in compliance with out Bonus Terms and Conditions.
We have noticed you have mostly claimed our matching bonuses and barely wagered your only unmatched deposit, which is definitely not in the nature of our genuine recreational players.
Bonus Terms and Conditions applied to your account:
10.1.11 Bonuses offered by Betroom24 are only intended for genuine recreational players. Betroom24 reserves the right at its sole discretion without further explanation to investigate, cancel, suspend, lock any account if bonus usage is only being suspected not to be used in genuine recreational way. In this case all bonuses and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned.
10.1.16 Betroom24 reserve the right to exclude any entry from the promotion and / or alter the promotion (including cancellation) if Betroom24 believes that the promotion is being abused. Moreover, "we" Betroom24 considers claiming bonuses without any other clean deposit (ie deposit which is not matched with any bonus) as irregular gameplay (bonus abuse) to take advantage of bonuses. In addition, whether player has at any given time more than 30% of his deposits match to bonuses (excluding 10.2., 10.3.) We have right to confiscate any winnings generated by bonuses at any time as per our sole discretion. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the active bonus period.
We have decided to revoke your bonus eligibility and retract your winnings generated with the help of our bonuses. We have left your initial deposits on your balance, intact.
You are no longer eligible to claim any matching bonuses from now on, but can still continue gaming on our Casino with your clean deposits however. Should you continue claiming our matching bonuses we will have to terminate your account for good without the option of reopening.
Thank you for your understanding.
Sincerely,
Betroom24 Finance
if you think that I am not a recreational player, that I am taking advantage of too many bonuses or that my game pattern does not suit you, then you should exclude me from bonuses beforehand.
But to give me a bonus and then not to pay out is predatory because I never had a chance to win anything because the win would have been canceled anyway.
So you let me pay in for the 50 percent reload bonus week after week if I don't win anything great and if I win something just cancel the win and exclude the player from the bonus.
I consider this practice to be predatory and out of order.
Since I see myself 100 percent right, I decided to write this complaint.
I am already fully verified in this casino.
had no problems so far and winnings have always been paid out in the past.
hallo
ich habe bei betroom24 120 euro eingezahlt für den weekend 50 protzent reload bonus.
https://www.betroom24.com/de/promotions/weekend-reload-bonus
nach erfolgreicher umsetzung konnte ich 1950 euro zur auszahlung beantragen.daraufhin erhielt ich eine email das mein gewinn storniert wurde und meine einzahlung zurück auf mein konto gebucht wurde. mit folgender begründung:
Dear Jörg,
we are writing to you regarding your recent withdrawal requests.
Please note, upon checking your recent gameplay, we have concluded your gaming pattern does not fall into a category of genuine recreation players, therefore we have to act in compliance with out Bonus Terms and Conditions.
We have noticed you have mostly claimed our matching bonuses and barely wagered your only unmatched deposit, which is definitely not in nature of our genuine recreational players.
Bonus Terms and Conditions applied to your account:
10.1.11 Bonuses offered by Betroom24 are only intended for genuine recreational players. Betroom24 reserves the right at its sole discretion without further explanation to investigate, cancel, suspend, lock any account if bonus usage is only being suspected not to be used in genuine recreational way. In this case all bonuses and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned.
10.1.16 Betroom24 reserve the right to exclude any entry from the promotion and/or alter the promotion (including cancellation) if Betroom24 believes that the promotion is being abused. Moreover "we" Betroom24 considers claiming bonuses without any other clean deposit (i.e. deposit which is not matched with any bonus) as irregular gameplay (bonus abuse) to take advantage of bonuses. In addition, whether player has at any given time more than 30% of his deposits match to bonuses (excluding 10.2., 10.3.) we have right to confiscate any winnings generated by bonuses at any time as per our sole discretion. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that were completed during the active bonus period.
We have decided to revoke your bonus eligibility and retract your winnings generated with the help of our bonuses. We have left your initial deposits on your balance, intact.
You are no longer eligible to claim any matching bonuses from now on, but can still continue gaming on our Casino with your clean deposits however. Should you continue claiming our matching bonuses we will have to terminate your account for good without the option of reopening.
Thank you for your understanding.
Sincerely,
Betroom24 Finance
wenn sie denken das ich kein freizeitspieler bin,ich zu viele bonusse in anspruch nehme bin oder ihnen mein spielmuster nicht passt dann sollen sie mich vorher von bonussen ausschliessen.
aber mir einen bonus zu geben und dann nicht auszuzahlen ist räuberisch da ich ja zu keinen zeitpunkt eine chanche hatte etwas zu gewinnen da der gewinn ja sowieso storniert geworden wäre.
so lässt man mich woche für woche für den 50 protzent reload bonus einzahlen wenn ich nix gewinne super und wenn ich etwas gewinne einfach den gewinn stornieren und den spieler von bonus ausschliessen.
ich halte diese praxis für räuberisch und nicht in ordnung.
da ich mich zu 100 protzent im recht sehe habe ich mich dazu entschlossen diese beschwerde zu verfassen.
ich bin bereits voll verifiziert in diesem casino.
hatte bisher keine probleme und gewinne wurden in der vergangenheit auch immer ausgezahlt.
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