Podnosim ovu formalnu žalbu protiv Bets.io, kojim upravlja Tessera Limited SRL, licenciran u Anžuanu pod brojem licence ALSI-202410047-F12. Moj nalog je nepravedno zaključan i moj dobitak od 659 USDT je konfiskovan, uprkos tome što sam prošao sve procedure verifikacije, uključujući kompletan video poziv.
Evo potpunog pregleda onoga što se dogodilo:
Kreiranje naloga i igranje
Napravio sam svoj Bets.io nalog i igrao redovne igre sportskog klađenja koje se nude na njihovoj platformi. Uplatio sam depozit i stavio više opklada na legitimne utakmice. Sve je urađeno po njihovim pravilima, koristeći samo moj lični nalog, uređaj i internet vezu.
Prvo povlačenje odobreno
Moje prvo podizanje od 500 USDT je uspešno obrađeno. Ovo dokazuje da je moj nalog prošao njihove KIC provere i provere protiv prevara u to vreme. Kasnije sam nastavio da igram sa sredstvima koja su s pravom bila moja.
Iznenadno zaključavanje i druga verifikacija
Ubrzo nakon mog početnog povlačenja, moj nalog je iznenada zaključan bez obaveštenja. Zatim je od mene zatraženo da prođem kroz drugi, opsežniji proces verifikacije, koji je uključivao:
Dostavljanje svih ličnih dokumenata (pasoš, lična karta, dokaz o uplati)
Učestvovanje u video pozivu uživo gde su mi postavljena detaljna pitanja o aktivnostima mog naloga, uključujući moj prvi depozit, moje opklade i moj trenutni bilans.
Odgovorio sam tačno na svako pitanje, jasno pokazujući da sam pravi vlasnik naloga. Video poziv je snimljen i služi kao jasan dokaz da nalog pripada meni i da nikada nije korišćen na prevaru.
Nepravedna optužba bez dokaza
Uprkos tome što sam završio verifikaciju i u potpunosti sarađivao, dobio sam generičku e-poruku od podrške u kojoj se kaže da su moja sredstva konfiskovana zbog „prevarnih aktivnosti", pozivajući se na njihovu politiku borbe protiv prevara. Nisu predstavljeni nikakvi stvarni dokazi ili konkretna povreda. Tvrde da sam na neki način bio povezan sa više naloga ili u dosluhu, što je apsolutno netačno.
Koristio sam samo jedan lični nalog i spreman sam da pružim bilo koju dokumentaciju ili dokaz da to ponovo dokažem. Tražio sam pojašnjenje i dokaze, ali su mi odgovorili da je odluka konačna i da se neće ponovo razmatrati.
Ovo ponašanje nije prihvatljivo
Ovakvo ponašanje je predatorsko i potpuno protiv vrednosti poštenog kockanja i transparentnog poslovanja. ne možete:
Odobre jedno povlačenje, a zatim iznenada obrni kurs sa sledećim,
Zahtevajte potpunu verifikaciju, nabavite je, a zatim je ignorišite,
Odbijte da pružite dokaze dok optužujete igrače za prekršaje koje nisu počinili.
Možda se izvuku sa prevarantima početnicima, ali ne i ljudima koji razumeju zakonska prava, propise i kako ova industrija treba da funkcioniše.
I am submitting this formal complaint against Bets.io, operated by Tessera Limited S.R.L., licensed in Anjouan under license number ALSI-202410047-F12. My account was unfairly locked and my winnings of 659 USDT were confiscated, despite me passing all verification procedures, including a full video call.
Here’s a full breakdown of what happened:
Account Creation & Gameplay
I created my Bets.io account and played regular sports betting games offered on their platform. I made a deposit and placed multiple bets on legitimate matches. Everything was done in accordance with their rules, using only my personal account, device, and internet connection.
First Withdrawal Approved
My first withdrawal of 500 USDT was processed successfully. This proves that my account passed their KYC and anti-fraud checks at that time. I continued playing afterward with funds that were rightfully mine.
Sudden Lock & Second Verification
Shortly after my initial withdrawal, my account was suddenly locked without notice. I was then asked to go through a second, more extensive verification process, which included:
Submitting all personal documents (passport, ID, payment proof)
Attending a live video call where I was asked detailed questions about my account activity, including my first deposit, my bets, and my current balance.
I answered every question accurately, clearly showing I am the real account owner. The video call was recorded, and it serves as clear proof that the account belongs to me and was never used fraudulently.
Unfair Accusation Without Evidence
Despite completing the verification and cooperating fully, I received a generic email from support saying that my funds were confiscated due to "fraudulent activity," referencing their Anti-Fraud Policy. No actual evidence or specific violation was presented. They claim I was somehow linked to multiple accounts or collusion, which is absolutely false.
I have only ever used my one personal account, and I am ready to provide any documentation or evidence to prove this again. I requested clarification and evidence, but they responded that the decision is final and won’t be reviewed again.
This Behavior is Not Acceptable
This kind of behavior is predatory and completely against the values of fair gambling and transparent business practice. You can’t:
Approve one withdrawal, then suddenly reverse course with the next,
Demand full verification, get it, then ignore it,
Refuse to provide proof while accusing players of violations they didn’t commit.
They may get away with scamming beginners, but not people who understand legal rights, regulations, and how this industry should operate.
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