Dragi Robin1989,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Bets.io kazinom.
Imajte na umu da ne možemo da kaznimo kazino zbog zatvaranja vašeg naloga.
Kazina, generalno, imaju pravo da ograniče ili čak zatvore račune igrača ako sumnjaju na neregularnu igru ili druge sumnjive aktivnosti ili bez ikakvog razloga.
Obavestite me ako kazino zadrži saldo na vašem računu ili konfiskuje dobitke, u suprotnom ćemo biti primorani da zatvorimo vašu žalbu. Voleo bih da mogu biti od veće pomoći. Hvala unapred na odgovoru i razumevanju.
Srdačan pozdrav,
Tomas
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear Robin1989,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets.io Casino.
Please understand that we can’t penalize the casino for closing your account.
Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Please let me know if the casino withholds any balance on your account or confiscates any winnings, otherwise, we'll be forced to close your complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Automatski prevedeno: