Dragi Staifrosti94,
Sa moje tačke gledišta, ovde nema šta da se rešava jer je vaš nalog zatvoren u razumnom roku. Kazino tvrdi da od trenutka vašeg zahteva nije bilo upućivanja ili povlačenja zahteva. Čak i da to nije slučaj, a vi biste zaista deponovali tokom ovog perioda, ne bi bilo kvalifikovanosti za povraćaj novca, jer je kazinu potreban određeni vremenski okvir da ispuni zahtev za samoisključivanje.
Iz navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Dear Stayfrosty94,
From my point of view, there is nothing to be solved here as your account was closed within a reasonable timeframe. The casino claims that from the time of your request, there were no deposits or withdrawal requests made. Even if that was not the case, and you would indeed deposit during this period, there would be no eligibility for a refund, as the casino needs a certain timeframe to complete the self-exclusion request.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Automatski prevedeno: