Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
Poslato:
21/10/2024
|
Slučaj je zatvoren : 24/01/2025
Slučaj je zatvoren
Naša presuda
Neopravdana žalba
ODBIJENO
Rezime slučaja
pre 6 dana
Prevod
The player from Japan had won a prize after using a first deposit bonus and had cleared the wagering requirements. However, a week after requesting a withdrawal, the funds were still under review with no progress, despite the player following all betting limits. The Complaints Team had intervened and facilitated communication between the player and Bets.io Casino, requesting additional information regarding the player's verification process. Ultimately, after a review, it was concluded that the player did not pass the verification call, leading to the complaint being closed as rejected.
Igrač iz Japana je osvojio nagradu nakon što je iskoristio bonus na prvi depozit i ispunio uslove za klađenje. Međutim, nedelju dana nakon zahteva za povlačenje sredstava, sredstva su i dalje bila u pregledu bez napretka, uprkos tome što je igrač poštovao sva ograničenja klađenja. Tim za žalbe je intervenisao i omogućio komunikaciju između igrača i Bets.io kazina, zahtevajući dodatne informacije u vezi sa procesom verifikacije igrača. Na kraju, nakon pregleda, zaključeno je da igrač nije prošao poziv za verifikaciju, što je dovelo do toga da je žalba zatvorena kao odbijena.
U ovom kazinu, iskoristio sam bonus na prvi depozit za igru i osvojio nagradu. Očistio sam uslove klađenja za bonus, tako da je konvertovan u gotovinu. Zatim sam zatražio povlačenje, ali prošlo je oko nedelju dana, a ja sam se raspitivao sa podrškom. Stalno mi govore da je povlačenje u toku, ali pregled nije završen. Pratio sam sve granice klađenja i igrao utakmicu u skladu sa tim, ali nije bilo napretka.
Želeo bih da tražim savet o ovom pitanju.
At this casino, I used the first deposit bonus to play and won a prize. I cleared the wagering requirements for the bonus, so it was converted to cash. I then requested a withdrawal, but it has been about a week, and I have been inquiring with support. They keep telling me that the withdrawal is under review, but the review has not been completed. I followed all the betting limits and played the game accordingly, but there has been no progress.
Hvala vam puno što ste podneli žalbu. Žao nam je što čujemo za problem sa vašim povlačenjem i razumemo vašu zabrinutost. Međutim, imajte na umu da je sasvim uobičajeno da povlačenju treba nekoliko dana ili čak nedelja da se u potpunosti obrađuju. To znači da može proći neko vreme pre nego što se novac pojavi na vašem računu. Ovo kašnjenje može biti uzrokovano nedovršenom KIC verifikacijom ili velikim brojem zahteva za povlačenje.
Zbog toga savetujemo igrače da budu strpljivi, da u potpunosti sarađuju sa kazinom i da sačekaju najmanje 14 dana nakon zahteva za povlačenje pre nego što podnesu žalbu.
Ako je vaš nalog uspešno verifikovan, vaša istorija igara proverena, vaše povlačenje odobreno od strane kazina, a još uvek niste primili svoje dobitke 14 dana od zahteva za povlačenje, mi ćemo intervenisati i dati sve od sebe da vam pomognemo.
Hvala unapred na strpljenju i razumevanju.
Srdačan pozdrav,
Kristina
Dear chibaba,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Hvala vam što ste se obratili u vezi sa vašim zahtevom za povlačenje. Cenimo vaše strpljenje dok se bavimo ovim pitanjem.
Nakon pregleda vašeg naloga, primetili smo da niste u potpunosti verifikovani. Kao rezultat toga, trenutno nismo u mogućnosti da obradimo vaše povlačenje. Prethodno smo vam poslali više zahteva da dovršite proces verifikacije, ali izgleda da ti zahtevi nisu adresirani.
Da biste nastavili sa povlačenjem, ljubazno vas molimo da izvršite verifikaciju što je pre moguće. Ovo će nam omogućiti da nastavimo dalje sa vašim slučajem.
Ako imate bilo kakvih pitanja ili vam je potrebna pomoć u procesu verifikacije, ne ustručavajte se da nas kontaktirate.
Thank you for reaching out regarding your withdrawal request. We appreciate your patience as we address this matter.
Upon reviewing your account, we have noted that you are not fully verified. As a result, we are unable to process your withdrawal at this time. We have previously sent you multiple requests to complete the verification process, but it appears these requests have not been addressed.
To proceed with your withdrawal, we kindly ask that you complete the verification as soon as possible. This will enable us to move forward with your case.
If you have any questions or need assistance with the verification process, please do not hesitate to contact us.
Prema internom timu u novčaniku kriptovaluta sa potvrdom depozita, jedan snimak ekrana mora da sadrži i moju adresu i adresu primaoca.
Čini se da fotografije snimljene sa blokčejna nisu dozvoljene.
Iz novčanika koji koristim
Mogu se fotografisati samo odvojeno,
Rekao sam im to mnogo puta, ali oni to nisu prihvatili.
Osoba za podršku kazina mi je rekla da kontaktiram novčanik, tako da ih trenutno kontaktiram.
Čeka se odgovor novčanika
I will submit it to the casino.
However, currently
According to the internal team in the cryptocurrency wallet with the deposit confirmation, one screenshot must contain both my address and the recipient's address.
It seems that photos taken from the blockchain are not allowed.
From the wallet I use
They can only be photographed separately,
I have told them this many times but they have not accepted it.
The casino support person told me to contact the wallet, so I am currently contacting them.
Možete li molim vas da prosledite svu relevantnu komunikaciju između vas i kazina, vas i kompanije za novčanike kristina.s@casino.guru ? Hvala unapred.
Could you please forward all the relevant communication between you and the casino, and you and the wallet company to kristina.s@casino.guru? Thank you in advance.
Kompanija za novčanike mi je naložila da koristim EtherScan za slanje istorije transakcija. Međutim, danas sam dobio zahtev za Zoom poziv sa Bets.io sajta. Sajt mi je naložio da se raspitam o istoriji transakcija kompanije za novčanike, i iako sam dostavio navedene informacije, oni su nastavili da postavljaju dalje zahteve. Koliko dugo treba da odgovaram na takve zahteve?
I was instructed by the wallet company to use EtherScan to submit my transaction history. However, today I received a Zoom call request from the Bets.io site. I was instructed by the site to inquire about the wallet company's transaction history, and even though I submitted the specified information, they continued to make further requests. How long should I respond to such requests?
Hvala puno, chibaba, na saradnji. Vašu žalbu ću sada preneti kolegi Stefanu ( stefan.m@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, chibaba, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Žao mi je što čujem da vaš nalog još uvek nije verifikovan.
Da li ste uspeli da obavite Zoom poziv sa kazinom?
Ja ću kontaktirati kazino i pokušati da rešim problem što je pre moguće. Sada bih želeo da pozovem predstavnika Bets.io kazina da se pridruži ovom razgovoru i pomogne u rešavanju ove žalbe.
Poštovani Bets.io kazino,
Možete li da komentarišete stvar?
Hvala vam unapred na pružanju informacija.
Hello chibaba.
I am so sorry to hear your account has not yet been verified.
Did you manage to have a Zoom call with the casino?
I will contact the casino and try to resolve the issue as soon as possible. Now, I would like to invite a Bets.io Casino representative to join this conversation and help resolve this complaint.
Dear Bets.io Casino,
Could you comment on the matter?
Thank you in advance for providing the information.
Znam samo japanski, ali su me zamolili da se javim na engleskom.
Kada su shvatili da to nije moguće, zamolili su me da odgovorim putem ćaskanja, i dok sam bio zbunjen, odgovorio sam, ali sam tada dobio upozorenje koje je bilo tačno ili netačno, da ne tražim odgovore i nakon što sam potrošio sat kao ispitivanje, našao sam se u situaciji da moj KIC nije odobren više od jednog dana, iako je autentifikacija završena.
I can only speak Japanese, but they asked me to call in English.
When they realized that this was not possible, they asked me to respond via chat, and while I was confused, I responded, but then I was given a warning that was either true or false, not to look for answers, and after spending an hour like an interrogation, I found myself in a situation where my KYC had not been approved for over a day, even though the authentication had been completed.
Hvala vam što ste se obratili. Pažljivo smo pregledali vašu zabrinutost i podelili detaljan odgovor u vezi sa tim. U ovom trenutku, čekamo vaše povratne informacije.
Ako imate dodatnih pitanja ili vam treba pojašnjenje, slobodno nas kontaktirajte.
Srdačan pozdrav,
Bets.io kazino
Dear customer and Casino Guru team,
Thank you for reaching out. We have carefully reviewed your concerns and shared a detailed response regarding the matter. At this point, we are awaiting your feedback.
If you have any further questions or need clarification, please feel free to contact us.
Pre svega, imam samo jedan nalog i nema duplikata, a pošto igram sam, ne omogućavam pristup svom nalogu.
Da bih to pokazao, ispunio sam zahteve Bets.io-a za verifikaciju identiteta.
Među njima, postojao je problem sa novčanikom sa kojim nisam mogao ništa da uradim, a razumeo sam da sam odgovorio na zahtev za proveru autentičnosti video poziva kako bih konačno potvrdio da sam ja igrao igru.
Na osnovu rezultata video verifikacije, utvrdili smo da je ova odluka o oduzimanju sredstava doneta, pa ćemo situaciju objasniti za CasinoGuru.
Što se tiče skajp autentifikacije, rečeno mi je da će se brzo završiti uz samo nekoliko brzih potvrda, ali u stvarnosti, pošto ne govorim engleski, razgovor se pretvorio u ćaskanje preko video poziva i postavljena su mi detaljna pitanja.
Pre svega, sadržaj igre je od pre više od mesec dana i stav je bio zastrašujući, tako da sam siguran da je bilo nekih zbunjujućih momenata, ali iako je odmah odgovorio na moja pitanja, preko ćaskanja mi je rečeno da ne pravim bilo kakvih poteza koji su izgledali kao da tražim odgovore, pa sam se osećao kao da su to sugestivna pitanja sa namerom da konfiskuju moje podatke.
Video je u posedu kazina, pa tražimo da ga dostave Casino Guru-u.
Sadržaj ćaskanja ćemo poslati mi.
Sledeće, tu je „Politika borbe protiv prevara (2) U slučaju pokušaja strategije ili lažnih aktivnosti", ali planiram da igram slotove u skladu sa odredbama i uslovima i povučem sve dobitke koje sam osvojio.
Koristio sam bonus za prvi put, ali to ne krši nikakva pravila. I zar korišćenje bonusa nije strategija igrača na prvom mestu, već distribucija samog bonusa strategija kazina?
Ovo je takođe potpuno besmislen osnov za oduzimanje.
Ova dva osnova za oduzimanje su očigledno neopravdana i mi još jednom tražimo vraćanje naših sredstava.
I received this email from Bets.io Casino.
First of all, I only have one account and there are no duplicates, and since I play alone, I do not provide access to my account.
To demonstrate this, I have complied with Bets.io's requests for identity verification.
Among these, there was a problem with the wallet that I could not do anything about, and I understand that I responded to the request for video call authentication to make final confirmation that it was me playing the game.
Based on the results of the video verification, we have determined that this decision to confiscate the funds has been made, so we will explain the situation to CasinoGuru.
Regarding Skype authentication, I was told that it would be completed quickly with just a few quick confirmations, but in reality, because I don't speak English, the conversation turned to chat over a video call and I was asked detailed questions.
First of all, the content of the game was from over a month ago, and the attitude was intimidating, so I'm sure there were some confusing moments, but even though he answered my questions immediately, I was told through chat not to make any moves that looked like I was looking for the answers, so I felt like it was leading questions with the intention of confiscating my data.
The video is in the possession of the casino, so we request that they submit it to Casino Guru.
The chat contents will be submitted by us.
Next, there is "Anti-Fraud Policy (2) In the event of attempted strategies or fraudulent activity," but I am planning to play the slots within the terms and conditions and withdraw any winnings I have won.
I used the first-time bonus, but that does not violate any rules. And isn't using a bonus not the player's strategy in the first place, but rather the distribution of the bonus itself the casino's strategy?
This is also a completely meaningless ground for confiscation.
These two grounds for confiscation are clearly unjustified, and we once again demand the return of our funds.
Niste odgovorili na našu prethodnu poruku, pa je šaljemo ponovo.
Nakon detaljnog pregleda, želimo da pojasnimo da naša odluka u vezi sa vašim nalogom ostaje nepromenjena, jer je doneta u strogom skladu sa našim pravilima i smernicama. Odluka o oduzimanju dobitka ostaje na snazi pošto su prekršena pravila našeg kazina. Međutim, kako sa vama postoji aktivan spor, odnosno žalba na CasinoGuru, u interesu da se ovo pitanje reši prijateljskim putem, voljni smo da postignemo zajednički dogovor.
Evo našeg predloga:
Ovo možemo da rešimo tako što ćemo na vaš račun vratiti samo deponovani iznos ako pristanete da povučete svoju žalbu. Pored toga, i ovo je važno, morate priznati da ste vi i ostali igrači povezani, što je bila osnova za radnje kazina. Na taj način prepoznajete kršenje pravila, a mi ćemo nastaviti da vam vraćamo depozit nakon što se ovi koraci završe.
Ova ponuda je napravljena kao direktno rešenje između nas i ne treba da se deli ili otkriva javno. Verujemo da ćete se prema ovom pitanju odnositi diskreciono.
Verujemo da nam ovaj pristup omogućava da pronađemo zajednički jezik dok se pridržavamo principa naše platforme. Ako se slažete sa ovim uslovima, ljubazno potvrdite, a mi ćemo nastaviti u skladu sa tim.
Radujemo se vašem odgovoru.
私のところにこのような文章て返信かありましたかこちらは
カシノ側の不当な裁定と考えており苦情を取り下けるつもりはありまありまカ
カシノクルて裁定の立証をしてくたさい。
Dear Keita Chiba,
You did not respond to our previous message, so we are sending it again.
After a thorough review, we would like to clarify that our decision regarding your account remains unchanged, as it was made in strict accordance with our rules and policies. The decision to confiscate the winnings remains in force since the rules of our casino were violated. However, as there is an active dispute with you, namely a complaint on CasinoGuru, in the interest of resolving this matter amicably, we are willing to reach a mutual agreement.
Here is our proposal:
We can settle this by refunding only the deposited amount to your account if you agree to withdraw your complaint. Additionally, and this is important, you must acknowledge that you and the other players are connected, which was the basis for the casino's actions. By doing so, you recognize the violation of the rules, and we will proceed to return your deposit after these steps are completed.
This offer is made as a direct resolution between us and is not to be shared or disclosed publicly. We trust you will treat this matter with discretion.
We believe this approach allows us to find common ground while adhering to our platform’s principles. If you agree to these terms, kindly confirm, and we will proceed accordingly.
Pošto mi niste odgovorili na prethodnu poruku, poslaću je ponovo.
Nakon detaljnog pregleda, želimo da pojasnimo da odluka u vezi sa vašim nalogom ostaje nepromenjena jer je doneta striktno u skladu sa našim pravilima i smernicama. Odluka da se vaš dobitak oduzme zbog kršenja naših pravila kazina ostaje na snazi. Međutim, pošto su pritužbe podnete CasinoGuru-u i postoji spor sa vama u toku, voljni smo da postignemo zajednički dogovor kako bismo ovo pitanje rešili prijateljskim putem.
Evo našeg predloga:
Ako pristanete da povučete svoju žalbu, moći ćemo da rešimo ovaj problem tako što ćemo vam vratiti samo iznos deponovan na vaš račun. Štaviše, i ovo je važno, morate priznati svoju vezu sa drugim igračem, jer je to osnova za akciju kazina. Pri tome ćete biti obavešteni o kršenju pravila, a nakon što se ovi koraci završe, mi ćemo nastaviti sa povraćajem deponovanog iznosa.
Ovaj predlog je napravljen kao direktno rešenje između nas i neće biti deljen niti javno objavljen. Nadamo se da ćete ovaj problem rešiti diskreciono.
Verujemo da će nam ovaj pristup omogućiti da pronađemo zajednički jezik dok se pridržavamo principa naše platforme. Ako se slažete sa ovim uslovima, potvrdite i mi ćemo nastaviti u skladu sa tim.
Radujemo se Vašem odgovoru.
Moje ime je napisano u odgovoru koji sam poslao prošli put, pa bih voleo da ga izbrišete i umesto toga objavite ovaj.
Dobio sam ovu e-poštu.
Moj argument se zasniva na premisi da nisam prekršio nikakva pravila, i žalim što je potpuni povraćaj zaplenjenih stvari delimično zasnovan na opresivnim razmenama u video ćaskanju. Želeo bih da se navedeni razlozi i razmene u videu objave trećem licu.
Nažalost, nismo voljni da prihvatimo međusobne dogovore bez prolaska preko treće strane.
Takođe
Morate potvrditi da ste međusobno povezani sa drugim igračima.
Međutim, igrao sam pod svojim imenom i nikada nisam igrao sa drugim igračima, tako da ne mogu da priznam.
Ne razumem zašto su mi poslali ovu e-poštu nakon što sam kontaktirao Casino Gurua, i nemam poverenja u njih, pa bih želeo da nastavim sa predmetom arbitraže od treće strane.
Since you did not reply to my previous message, I will send it again.
After thorough review, we would like to clarify that the decision regarding your account remains unchanged as it was made strictly in accordance with our rules and policies. The decision to confiscate your winnings due to a violation of our casino rules remains valid. However, as complaints have been filed with CasinoGuru and there is an ongoing dispute with you, we are willing to reach a mutual agreement to resolve this issue amicably.
Here is our suggestion:
If you agree to withdraw your complaint, we will be able to resolve this issue by refunding only the amount deposited in your account. Furthermore, and this is important, you must acknowledge your connection with the other player, as this is the basis for the casino's action. In doing so, you will be made aware of the violation of the rules, and after these steps are completed, we will proceed with the refund of the deposited amount.
This proposal is made as a direct solution between us and will not be shared or disclosed publicly. We hope you will handle this issue with discretion.
We believe this approach will allow us to find common ground while adhering to our platform principles. If you agree with these terms, please confirm and we will proceed accordingly.
Looking forward to hearing from you.
My name was written in the reply I sent last time, so I would like you to delete it and publish this one instead.
I received this email.
My argument is based on the premise that I did not violate any rules, and I regret that the full refund of the confiscated items was based in part on the oppressive exchanges in the video chat. I would like the reasons provided and the exchanges in the video made public to a third party.
Unfortunately, we are not willing to accept mutual agreements without going through a third party.
Also
You must acknowledge that you are connected to other players by mutual consent.
However, I played under my own name and have never played with other players, so I cannot admit it.
I don't understand why they sent me this email after I contacted Casino Guru, and I don't trust them, so I would like to continue with the matter being arbitrated by a third party.
Odgovorio sam na vašu e-poštu 3. decembra i nisam dobio nikakav odgovor sa vaše strane osim automatske poruke. Možete li ponovo da pošaljete e-poštu ako ste odgovorili na moju e-poštu?
Čekaću vaš odgovor.
Dear Bets.io Casino,
I responded to your email on December 3rd and haven't received any response from your side outside of an automatic message. Could you resend the email if you have responded to my email?
Hvala vam što ste nam se obratili. Želimo da vas uverimo da aktivno radimo na vašem slučaju i da dajemo sve od sebe da problem rešimo što je pre moguće.
U Bets.io kazinu veoma cenimo svakog našeg igrača, a rešavanje svakog slučaja je naš glavni prioritet. Molimo za strpljenje dok nastavimo da radimo na tome.
Srdačan pozdrav,
Bets.io Kazino tim
Dear customer and CasinoGuru,
Thank you for reaching out to us. We want to assure you that we are actively working on your case and doing our best to resolve the matter as quickly as possible.
At Bets.io Casino, we highly value each of our players, and resolving every case is our top priority. We kindly ask for your patience while we continue working on that.
Iz perspektive igrača, kazino koji pokušava da kupi vreme će verovatno izmišljati dokaze o kršenjima kako bi ih konfiskovao.
Takođe, s obzirom na okolnosti razmene u protekla dva meseca, bilo bi čudno da video verifikacija bude osnov za konfiskaciju, pa pretpostavljam da je video poziv snimljen, pa vas molimo da to dostavite CasinoGuru-u što je pre moguće.
Još nešto da ponovim,
Ako pristanete da povučete svoju žalbu, možemo da rešimo ovaj problem tako što ćemo vam vratiti samo iznos koji je kreditiran na vaš račun.
Iako smo već osporili ovaj zahtev za povlačenje preko treće strane, kazino nastavlja da nam šalje nepoštene e-poruke. Da li će Casino Guru učiniti nešto povodom ovoga?
U svakom slučaju, mislim da je ovo loš odgovor.
Why do casinos need to take so long?
They're even buying time for video authentication.
From the players' perspective, the casino trying to buy time is likely to be fabricating evidence of violations in order to confiscate them.
Also, given the circumstances of the exchanges over the past two months, it would be strange for the video verification to be the basis for confiscation, so I assume the video call was recorded, so please submit that to CasinoGuru as soon as possible.
One more thing to repeat,
If you agree to withdraw your complaint, we can resolve this issue by refunding only the amount credited to your account.
Even though we have already contested this withdrawal request through a third party, the casino continues to send us unfair emails. Will Casino Guru do anything about this?
Naš tim je zainteresovan za rešavanje ove žalbe, pa je video poziv sa Guru timom zakazan za januar. S tim u vezi, molimo Vas da tajmer odložite do daljnjeg.
Srdačan pozdrav,
Bets.io kazino
Dear chibaba and Stefan,
Our team is interested in resolving this complaint, so a video call with the Guru team has been scheduled for January. In this regard, we ask you to postpone the timer until further notice.
Prošlo je više od mesec dana od kada je kazino odbio da podigne novac i više od tri meseca od KIC spora, a mi smo utvrdili da uslovi za odbijanje nisu ispunjeni. Smatramo da su ove razmene pokušaj da se kupi vreme, i tražićemo hitan povraćaj naših sredstava i povlačenje.
Casino Guru
KIC je već obavljen putem video poziva i to je bio razlog za oduzimanje.
Zar kazino ne shvata ozbiljno ovu situaciju u pogledu nepravedne konfiskacije i odugovlačenja ne pružanjem dokaza, kao što je nepodnošenje video poziva?
Takođe
Ako pristanete da povučete svoju žalbu, možemo da rešimo ovaj problem tako što ćemo vam vratiti samo iznos koji je kreditiran na vaš račun.
Takođe nas obavestite da li je razumno da direktno predlože ovu vrstu transakcije.
Po mom mišljenju, ono što je posebno zlonamerno je pokušaj izbegavanja treće strane bez ikakvog osnova.
It has been over a month since the casino refused to withdraw money, and over three months since the KYC dispute, and we have determined that the conditions for refusal are not met. We consider these exchanges to be an attempt to buy time, and we will be requesting an immediate return of our funds and withdrawal.
Casino Guru
KYC had already been done via video call, and that was the reason for the confiscation.
Doesn't the casino take this situation seriously regarding unjust confiscation and stalling by not providing evidence, such as not submitting video calls?
Also
If you agree to withdraw your complaint, we can resolve this issue by refunding only the amount credited to your account.
Please also let us know whether or not it is reasonable for them to directly propose this type of transaction.
In my opinion, what is particularly malicious is the attempt to avoid a third-party agency without any basis.
Nadam se da će vas ova poruka dobro naći. Želeo sam da potvrdim da sam zakazao poziv za sutra ujutro sa Bets.io kazinom. Obavestićemo vas o ishodu.
Hello chibaba,
I hope this message finds you well. I wanted to confirm that I have scheduled a call for tomorrow morning with the Bets.io Casino. We will let you know about the outcome.
Predugo traje da dođete do konferencijskog poziva.
Sa ovoliko vremena, bilo bi dovoljno vremena da se dokazi prikriju kao kršenje odredbi i uslova, što dovodi u pitanje istinitost dokaza.
Takođe je čudno da ne postoji nadoknada za oportunitetni gubitak prouzrokovan zadržavanjem sredstava duže od tri meseca.
Ne možete koristiti 2,894 dolara koji su vam trebali biti vraćeni, ali kazino to može koristiti.
Odgovorite i kako ćete se pozabaviti ovim pitanjem.
It's taking too long to get to the conference call.
With this much time, there would have been ample time for the evidence to be disguised as a violation of the terms and conditions, which calls into question the veracity of the evidence.
It is also odd that there is no compensation for the opportunity loss caused by funds being withheld for more than three months.
You cannot use the $2,894 that should have been refunded to you, but the casino can use it.
Please also reply how you will deal with this matter.
Želim da potvrdim da se video poziv sa kazinom dogodio juče. Zatražio sam od kazina da mi pruži dodatne informacije iz video poziva koji se dogodio između vas i kazina. Pregledaću ga nakon što ga primim i obavestiću vas o ishodu.
Poštovani Bets.io kazino,
Možete li mi dati relevantne informacije putem Skajpa?
Čekaću vaš odgovor.
Hello chibaba,
I want to confirm that the video call with the casino happened yesterday. I have requested a casino to provide me with additional information from the video call which happened between you and the casino. I will review it after I receive it and will let you know about the outcome.
Dear Bets.io Casino,
Could you provide me with the relevant information via Skype?
Hvala vam na nedavnom učešću u procesu verifikacije. Cenimo vaš trud i vreme koje ste posvetili pozivu.
Nakon pažljivog pregleda, sa žaljenjem vas obaveštavamo da niste prošli poziv za verifikaciju. Kao rezultat toga, kazino neće moći da nastavi sa vašom verifikacijom, a žalba će biti zatvorena kao odbijena.
Ako imate bilo kakvih pitanja ili želite da o tome dalje razgovarate, slobodno nam se obratite. Voleo bih da sam od veće pomoći.
Vaše razumevanje je veoma cenjeno.
srdačan pozdrav,
Stefan, Kazino.Guru
Hello chibaba,
Thank you for your recent participation in the verification process. We appreciate your efforts and the time you dedicated to the call.
After careful review, we regret to inform you that you did not pass the verification call. As a result, the casino will not be able to proceed with your verification, and the complaint will be closed as rejected.
If you have any questions or would like to discuss this further, please feel free to reach out. I wish I was of more help.
Your understanding is much appreciated.
Kind regards,
Stefan, Casino.Guru
Automatski prevedeno:
Poslali smo Vam e-mail
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
