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Trying to withdraw as btc, it tells me new addresses have to be confirmed and an email has been sent, however no email arrives (despite other emails from them arriving instantly), contacting support gives no reply at all

Dear Jani,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Have you withdrawn any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Jani,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I never got a response from support, but after emailing certria and complaining to them, i got my funds the next day, but no contact at all from betsedge

As the problem has been successfully resolved thanks to an intervention of the Licensing Authority, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jani, for your confirmation, and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru