Hvala vam na odgovoru, BetShah tim.
Dragi bhubapti,
Detaljno sam istražio vaš problem sa kazinom, kako u ovoj temi tako i odvojeno, ali nažalost, nema dokaza koji ukazuju na to da je uplata uspešno primljena. Izvinjavam se, ali vrlo malo možemo da učinimo sa naše strane da vam pomognemo.
Ovo pitanje se mora obratiti direktno vašoj banci i dobavljaču plaćanja. Čini se da je plaćanje možda naišlo na problem tokom procesa transakcije i da je nestalo. Malo je verovatno da će kazino imati uticaja na ovu situaciju. Stoga je ključno da sarađujete sa svojom bankom i provajderom plaćanja da biste rešili ovaj problem.
Iako iskreno želim da vam pomognem, moram da priznam da su moje mogućnosti ograničene u ovom slučaju. Nažalost, ovo pitanje je daleko izvan našeg uticaja jer mi nismo ni finansijska institucija, niti imamo kontrolu nad bankama ili provajderima plaćanja. Nadam se da to razumeš.
Iz navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti.
Pozdravi,
Michal
Thank you for your response, BetShah Team.
Dear bhubapti,
I have thoroughly investigated your issue with the casino, both in this thread and separately, but unfortunately, there is no evidence indicating that the payment has been successfully received. I apologize, but there is very little we can do from our end to assist you.
This matter must be addressed directly with your bank and the payment provider. It appears that the payment may have encountered an issue during the transaction process and has gone missing. The casino is unlikely to have any influence over this situation. Therefore, it is crucial that you work with your bank and the payment provider to resolve this matter.
While I genuinely wish to assist you, I must acknowledge that my capabilities are limited in this case. Unfortunately, this matter falls well beyond our influence since we are neither a financial institution nor do we have any control over banks or payment providers. I hope you can understand that.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Regards,
Michal
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