Betsolino Casino - Nedostaje depozit igrača.

I made a deposit of R$75.79 at this casino on December 13, 2024, via Bitcoin, but the amount was neither credited to my account nor refunded. I tried to contact the casino via chat, but it is always busy with the same message. I also tried to reach out by email on December 14, 2024, without success.

I hope to receive my money back. Thank you.

Fiz um depósito nesse Casino no valor de R$75,79 dia 13/12/2024 via bitcoin, porém o valor não foi creditado na conta e nem estornado. Tentei contatar o casino via chat, mas o mesmo está sempre ocupado e com a mesma mensagem. Tentei contato também por e-mail no dia 14/12/2024 sem sucesso.

Eleromreveber meu dinheiro de volta. Obrigada

Dear sirlenybritto3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful deposits before? 
• Could you please confirm that you sent the deposit to the correct address?
• Did you make the deposit via the casino's deposit section on their website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear sirlenybritto3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.