Draga Amnesis,
Pregledao sam uslove i odredbe kazina i ne pominje se da je Holandija zabranjena zemlja. Ovo možete direktno da proverite tako što ćete posetiti uslove ovde: https: //betsomnia.com/info_pages/terms_and_conditions .
Potpuna lista zabranjenih zemalja:
„2.3 Državljani i stanovnici sledećih zemalja („Izuzete jurisdikcije"): Avganistan, Belorusija, Bugarska, Obala Svooara, Kurasao, Kipar, Estonija, Iran, Irak, Izrael, Litvanija, Malta, Republika Moldavija, sever Koreja, Rusija, Španija, Rumunija, Ukrajina (uključujući teritoriju Krima), Ujedinjeno Kraljevstvo, Sjedinjene Američke Države, Američka Samoa, Barbados, Bocvana, Burundi, Kambodža, Centralnoafrička Republika, Kuba, Demokratska Republika Kongo, Fidži, Guam, Liban, Libija, Mali, Mjanmar, Nikaragva, Pakistan, Palau, Palestina, Samoa, Somalija, Južni Sudan, Sudan, Sirija, Trinidad i Tobago, Uganda, Venecuela, Jemen, Zimbabve, region Krima (Ukrajina)."
Kao što je ranije pomenuto, odgovornost je igrača da osigura da se registruje sa lokacije na kojoj je igra dozvoljena. Pošto kazino ne navodi vašu zemlju kao ograničenu, bilo vam je dozvoljeno da igrate tamo.
Žao mi je što nismo mogli dalje da vam pomognemo, ali pošto nemate pravo na povraćaj novca, ne možemo da nastavimo da rešavamo problem. Možete pokušati da se obratite lokalnim vlastima ako dalje tražite povraćaj novca, ali sa naše tačke gledišta, kazino je uradio sve u skladu sa njihovim uslovima i odredbama.
Srdačan pozdrav,
Nick
Dear Amnesys,
I have reviewed the casino’s terms and conditions, and there is no mention of the Netherlands being a restricted country. You can verify this directly by visiting the terms here: https://betsomnia.com/info_pages/terms_and_conditions.
The full list of restricted countries:
"2.3 Citizens and residents of the following countries (the "Excluded Jurisdictions"): Afghanistan, Belarus, Bulgaria, Cote d'ivoire, Curaçao, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, North Korea, Russia, Spain, Romania, Ukraine (including the territory of Crimea), United Kingdom, United States of America, American Samoa, Barbados, Botswana, Burundi, Cambodia, Central African Republic, Cuba, Democratic Republic of the Congo, Fiji, Guam, Lebanon, Libya, Mali, Myanmar, Nicaragua, Pakistan, Palau, Palestine, Samoa, Somalia, South Sudan, Sudan, Syria, Trinidad and Tobago, Uganda, Venezuela, Yemen, Zimbabwe, The Crimea Region (Ukraine)."
As previously mentioned, it is the player’s responsibility to ensure they are registering from a location where play is permitted. Since the casino does not list your country as restricted, you were allowed to play there.
I'm sorry that we could not further assist you but as you are not entitled for a refund, we can't continue resolving the matter. You can try to reach your local authorities if you further seek for the refund but from our point of view, the casino did everything according to their terms and conditions.
Best regards,
Nick
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