Zdravo. Registrovao sam se u Betspalace kazinu pre mesec dana. Igrao nekoliko dana. Nekoliko depozita od 100 Eu ih je izgubilo. Tada je poslednji depozit bio 25 Eu sa bonusom. Došao sam do 400+ Eu kada je moj bilans korigovan na 250 Eu, pošto maksimalni dobitak ne može biti veći od 10k iznosa depozita kada koristite bonus. Zatim nastavljam da igram neke igrice i moj bilansni iznos je smanjen na 237 Eu. Naredio sam povlačenje. Ali pitao sam se kada sam dobio e-poruku od kazina da imam kršenje bonusa, moj dobitak je konfiskovan i moj balans se vratio na 25. Čudno je bilo to što su koristili bonus za ČISTO napredovanje u igricama, a zatim se vratili i igrali sa PRAVIM novcem da bi nastavi ih. Odgovorio sam na njihov e-mail da nisam igrao sa pravim novcem, već sa bonus novcem i ispunio sam uslove za opkladu. Njihov odgovor je bio da imam prekršaj NAKON što sam ispunio uslove za opkladu i moj bilans je ispravljen na 250. Tako da je čudno što su potvrdili da je dobitak od 250 Eu ZAKONIT, ali gubitak od 13 Eu je bio nezakonit)). Tako da su izjavili da je moj dolazni saldo pravog novca 250, pošto je moje bonus klađenje bilo legalno, ali su nakon toga napisali da je moje igranje nezakonito. Ako su u pravu, zašto ga nisu vratili na ulazni saldo koji bi trebalo da bude 250, a ne 25..?) Zar ne bih trebao da nastavim da igram neke igrice? Kako bi ovo moglo biti kršenje ako je moj balans smanjen - samo nastavi igre koje imaju funkcije napretka. Ako sam stao na 250, ne bi trebalo da imaju šta da kažu. Ovo je nepravedno i veoma smešno u isto vreme. Ali moraju da mi vrate novac.
Hello. I have registered in betspalace casino a month ago. Played a few days. Had couple 100 Eu deposits lost them. Then the last deposit was 25 Eu with bonus. I have reached 400+ Eu when my balance was corrected to 250 Eu, as the maximum winnings can be no more than 10x deposit amount when you use bonus. Then I continue playing some games and my balance amount was lowered to 237 Eu. I ordered a withdrawal. But I was wondering when I received an email from casino that I have bonus violation my winnings were confiscated and my balance returned to 25. The strange was that they was about using bonus for PURELY progress the games and then return and play with REAL money to continue them. I answered to their email that I didn't play with real money but bonus money instead and I met wager requirements. Their answer was that I have violation AFTER I met wager requirements and my balance corrected to 250. So the strange is that they confirmed that winning of 250 Eu was LEGAL but losing of 13 Eu was illegal)). So they stated that my incoming balance of real money is 250, as my bonus wagering was legal but they write that illegal was my gameplay AFTER that. If they are right, why they didn't return it to incoming balance that should be 250, but not 25..?) Shouldn't I continue playing some games? How could this be a violation if my balance was lowered - just continue games that have progress features. If I stopped at 250 they should have nothing to say. This is unfair and very funny at the same time. But they have to return my money.
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