Hvala vam što ste nam skrenuli pažnju na ovu zabrinutost.
Nakon detaljnog pregleda navedenog zahteva za povlačenje, primetili smo da su početno kašnjenje i naknadno odbijanje pripisani problemu sa strane igrača. Igrač je uneo netačne podatke o banci. Naš namenski agent za podršku se odmah pozabavio ovim pitanjem, vodeći igrača kroz proces podnošenja novog zahteva za povlačenje sa tačnim informacijama.
Drugo kašnjenje je rezultat globalnog perioda održavanja koji je uticao na sve naše pružaoce usluga, što se nažalost poklopilo sa zahtevom za povlačenje. Shodno tome, obrada je privremeno zaustavljena tokom ovog perioda.
Trenutno, aktuelno pitanje se odnosi na samog provajdera plaćanja, posebno u vezi sa bankovnim transferima preko indijske lokalne banke. Uprkos našim stalnim naporima da rešimo problem, vremenski okvir za rešavanje zavisi od tehničkih problema dobavljača plaćanja.
Međutim, da bismo obezbedili besprekorno iskustvo za igrača, preduzeli smo akciju i omogućili izuzetak nudeći alternativni način plaćanja. Ovaj pristup je omogućio igraču da nastavi sa povlačenjem bez čekanja na rešenje problema sa dobavljačem inicijalnog plaćanja.
Sa zadovoljstvom vas obaveštavamo da je povlačenje uspešno obrađeno preko Skrill-a, a sredstva su prebačena na račun igrača. Ova stvar je sada rešena i igrač je primio svoja sredstva bez ikakvih daljih odlaganja.
Thank you for bringing this concern to our attention.
Upon conducting a thorough review of the said withdrawal request, it came to our attention that the initial delay and subsequent rejection were attributed to an issue from the player's side. The player had inputed incorrect bank information. Our dedicated support agent promptly addressed this matter, guiding the player through the process of submitting a new withdrawal request with the accurate information.
The other delay was a result of a global maintenance period affecting all our service providers, which unfortunately coincided with the withdrawal request. Consequently, the processing was temporarily halted during this period.
Presently, the ongoing issue pertains to the payment provider itself, specifically concerning bank transfers with Indian Local Bank. Despite our continued efforts to resolve the matter, the resolution timeframe is contingent upon the payment provider's technical issues.
However, to ensure a seamless experience for the player, we took action and facilitated an exception by offering an alternative payment method. This approach allowed the player to proceed with the withdrawal without having to wait for the resolution of the issue with the initial payment provider.
We are pleased to inform you that the withdrawal has been successfully processed through Skrill, and the funds have been transferred to the player's account. This matter is now resolved, and the player has received their funds without any further delays.
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