The player from Sweden had issues with withdrawal despite being fully verified. Initially, the casino insisted on using Astro Pay but switched to a bank transfer later. Then, the casino asked to verify a bank statement that had already been confirmed earlier. The player's account had been verified over a week ago, and they had been dealing with this issue for a year. Despite assurances from the casino, the payment had not been made. We attempted to investigate further by requesting more communication records from the player. However, the player did not respond, leading us to reject the complaint due to insufficient information.
Igrač iz Švedske je imao problema sa povlačenjem uprkos tome što je u potpunosti verifikovan. U početku, kazino je insistirao na korišćenju Astro Pai-a, ali je kasnije prešao na bankovni transfer. Zatim je kazino zatražio da potvrdi bankovni izvod koji je već ranije potvrđen. Nalog igrača je verifikovan pre više od nedelju dana, a oni su se bavili ovim problemom godinu dana. Uprkos uveravanjima iz kazina, uplata nije izvršena. Pokušali smo da dalje istražimo tako što smo zahtevali više zapisa o komunikaciji od igrača. Međutim, igrač nije odgovorio, zbog čega smo odbili žalbu zbog nedovoljnih informacija.
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