The player from Finland had requested a withdrawal a month ago but had not received it. The player could not make new requests, and the website stated that the limit had been breached. Support had not been helpful in addressing the issue. Despite the player's previous successful withdrawals and the fact that his winnings were not bonus-related, the casino did not respond to our team's inquiries. As a result, we had marked the complaint as 'unresolved', which could have negatively affected the casino's rating. We had recommended the player to contact MADRE, an alternative dispute resolution service, and the Malta Gaming Authority for further assistance.
Igrač iz Finske je pre mesec dana zatražio povlačenje, ali ga nije dobio. Igrač nije mogao da postavlja nove zahteve, a na veb stranici je navedeno da je ograničenje prekršeno. Podrška nije bila od pomoći u rešavanju ovog problema. Uprkos prethodnim uspešnim povlačenjima igrača i činjenici da njegovi dobici nisu bili vezani za bonus, kazino nije odgovorio na upite našeg tima. Kao rezultat toga, žalbu smo označili kao „nerešenu“, što je moglo negativno da utiče na rejting kazina. Preporučili smo igraču da kontaktira MADRE, alternativnu službu za rešavanje sporova, i Maltešku upravu za igre na sreću za dalju pomoć.
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