Ponovo smo otvorili ovu žalbu na zahtev Jill21. Želeli bismo da dozvolimo ovom slučaju još jednu šansu da se reši i pomognemo obema uključenim stranama da donesu zadovoljavajući zaključak.
Igrač nam je poslao sledeću e-poštu:
Kazino mi nije otkrio na koja bezbednosna pitanja sam pogrešno odgovorio.
Da, prethodna povlačenja u ovom kazinu su bila uspešna.
Koliko znam, bio sam uspešan u KIC verifikaciji.
Prilikom prijavljivanja dobio sam poruku o grešci koja kaže da je moj kazino nalog zaključan i da moram da kontaktiram korisničku podršku.
Možete li da navedete postavljena bezbednosna pitanja?
We’ve reopened this complaint at the request of Jill21. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
The player sent us the following email:
The casino did not divulge to me which security questions that I had answered wrong.
Yes previous withdrawals to this casino were successful.
To my knowledge I was successful in the KYC verification.
When logging in I received an error message that that says my casino account is locked and that I must contact customer service.
Could you please specify the security questions asked?
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