Ponovo smo otvorili ovu žalbu na zahtev BETVINNER kazina. Želeli bismo da dozvolimo ovom slučaju još jednu šansu da se reši i pomognemo obema uključenim stranama da donesu zadovoljavajući zaključak.
"Dragi moji,
Nakon ponovne provere slučaja, sa žaljenjem vas obaveštavamo da igrač nije uspeo da dobije odgovor od našeg odeljenja za bezbednost pošto Outlook domen može imati problema sa isporukom. Igrač stoga treba da koristi drugog provajdera usluge e-pošte za kontaktiranje naših stručnjaka odeljenja za bezbednost.
Nažalost, fotografije koje je plejer prethodno dostavio našim stručnjacima ne mogu biti prihvaćene za verifikaciju jer datoteke ne ispunjavaju zahteve naših stručnjaka.
Od igrača se očekuje da dostavi obojene fotografije svoje nacionalne lične karte (obe strane) ili glavnu stranicu svog pasoša.
Treba napomenuti da datoteke ne treba da se komprimuju ( veličina datog fajla treba da prelazi 1 MB ) kako bi ih naši stručnjaci odeljenja bezbednosti prihvatili na verifikaciju. Takođe, plejer treba da pošalje tražene fotografije u JPEG formatu sa originalnim nazivima datoteka (bez njihovog uređivanja).
Dakle, plejer treba da pošalje tražene datoteke koje ispunjavaju pomenute uslove security@betwinner.com koristeći drugog dobavljača usluga e-pošte (ne @outlook). Na primer, igrač može da koristi Gmail nalog da nam dostavi traženu fotografiju.
Srdačan pozdrav,
Betvinner"
Dragi venecolover2000,
Molimo vas da nastavite prema uputstvima datim od kazina i obavestite nas ovde u niti kada završite sve neophodne korake. Čekaćemo vaša ažuriranja.
We’ve reopened this complaint at the request of BETWINNER Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
"Dear all,
Upon rechecking the case, we regret to inform you that the player failed to receive a response from our Security department since the Outlook domain may experience delivery issues. The player is therefore to use another email service provider for contacting our Security department specialists.
Unfortunately, the photos the player previously provided our specialists with can not be accepted for verification since the files do not meet the requirements of our specialists.
The player is expected to provide colored photos of their national ID card (both sides) or the main page of their passport.
It should be noted that the files should not be compressed (the size of a provided file should exceed 1 MB) in order for our Security department specialists to accept them for verification. Also, the player is to send the requested photos in JPEG format with the original file names (without editing them).
Thus, the player should send the requested files that meet the mentioned requirements to security@betwinner.com using another email service provider (not @outlook). For instance, the player may use a Gmail account to provide us with the requested photo.
Best regards,
Betwinner"
Dear venecolover2000,
Please proceed according to the instructions given by the casino and let us know here in the thread when you complete all the necessary steps. We will be waiting for your updates.
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