Poštovani sfera345i,
Hvala vam na ažuriranju i potvrdi o povlačenju na čekanju.
Iako se u odeljku Uslovi i odredbe i/ili Česta pitanja kazina navodi da kazino nije odgovoran za bilo koje dodatno vreme obrade uzrokovano provajderima/procesorima plaćanja trećih strana, oni takođe navode da zahtevi za povlačenje treba da se obrađuju odmah, ili da to treba da se uradi u roku od 12 sati. Trenutno, vaša povlačenja traju duže od uobičajenog standardnog vremena obrade, čak i ako je bilo tehničkih problema (poslednje povlačenje je na čekanju skoro mesec dana da bi se odobrilo/obradilo). Pored toga, čak sam našao i pravilo da kazino može odlučiti da ne plati ceo iznos odjednom, već samo ako je iznos od 5.000 € ili više mesečno. Dakle, pod standardnim okolnostima i prema sopstvenim pravilima kazina, igraču bi trebalo dozvoliti da podigne bilo koji iznos manji od 5.000 € jednom mesečno. Nije ništa ekstra i ispod je prosečnog industrijskog standarda, barem je tako navedeno u Uslovima i odredbama kazina. Sa druge strane, izgleda da se kazino ne pridržava svojih pravila i da na nekoliko načina krši sopstvene uslove i odredbe.
Dakle, ovo je ono što sada preporučujem – pošto znamo da su se stvari nedavno pomerile (uprkos značajnom kašnjenju, 3/4 prvobitnih spornih sredstava je isplaćeno), a došlo je i do problema sa obradom povlačenja, što je trebalo da bude rešeno i popravljeno, verujem da će biti pitanje vremena kada se poslednjih 1.000 € od vašeg povlačenja u avgustu pripiše vašem načinu plaćanja. Iako govorimo o još jednom povlačenju od 1.000 € na čekanju od septembra, želeo bih da produžim tajmer na duži period, recimo za još 2 nedelje, ili do kraja oktobra, a onda ćemo nastaviti prema vašem ažuriranju će obezbediti.
Međutim, ako se do tada ništa ne promeni (nakon što duži tajmer istekne), razmišljaćemo o zatvaranju žalbe – kao nerešenoj, sa kaznom na rejting kazina.
Da li se slažete sa mojim predlogom?
Dear sfera345i,
Thank you for the update and confirmation of the pending withdrawal.
Although the casino's Terms and Conditions and/or FAQ section state that the casino is not liable for any additional processing times caused by 3rd party payment providers/processors, they also state that the withdrawal requests should be processed immediately, or that it should be done within 12 hours. Currently, your withdrawals have been taking really longer than usual standard processing times even if there were any technical issues (the last withdrawal has been pending for almost a month for approval/to be processed). In addition, I even found a rule saying that the casino can decide not to pay the whole amount at once, but only if the amount is 5,000 € or more per month. So, under standard circumstances and according to the casino's own rules, the player should be allowed to withdraw any amount less than 5,000 € at once per month. It is nothing extra and it is below an average industry standard, at least it is stated in the casino's Terms and Conditions. On the other side, it looks like the casino does not comply with its rules, and it breaches its own Terms and Conditions in several ways.
So, this is what I recommend now - since we know things moved forward recently (despite the significant delay, 3/4 of the original disputed funds have been paid out), and there was an issue with the withdrawals processing, which should have been solved and fixed, I believe that it will be a matter of time until the last 1,000 € from your August withdrawal is credited to your payment method. Although we are talking about another pending withdrawal of 1,000 € from September, I would like to extend the timer for a longer period, let's say by another 2 weeks, or until the end of October, and then we will proceed according to the update you will provide.
However, if nothing changes until then (after the longer timer expires), we will think about complaint closure - as unresolved, with a penalization on the casino's rating.
Do you please agree with my suggestion?
Automatski prevedeno:
Zdravo. Povlačenje je još uvek na čekanju! Zar nije bio bonus novac za opkladu! Stalno mi govore da je povlačenje u toku i da je moj nalog odavno verifikovan 
