Tokom mog igranja u igri Baccarat, dobio sam nasumični bonus od Bison kazina. Bonus iz pada funkcioniše na način da se automatski aktivira kad god ga primite, zahteva određeni promet i postoji ograničenje maksimalne opklade.
Dok sam igrao Bakaru u turbo brzinom režimu i koristeći prilično visoke opklade, shvatio sam da je bonus već bio na pola puta i očigledno sam znao da sam prekršio uslove bonusa zbog visokih opklada koje sam igrao dok sam nasumično dobijao ovo bonus drop.
Znajući da neću moći da podignem ovaj novac, smanjio sam stanje na skoro nulu (sada se ne sećam, ali mislim da sam ostavio stanje na manje od 1 PLN/0,3 evra ili nešto slično) razmišljajući da će resetovati/poništiti bonus da bih mogao da počnem iznova.
Nakon što sam to uradio, koristio sam različite bonuse (bonus bez depozita od njihovih nagrada za greb kartice za lojalnost) koje sam čekao. Uspešno sam opkladio bonus i onda sam u naredna 2 ili 3 dana uspeo da izgradim pristojan balans.
Zatražio sam povlačenje svog dobitka, što je kasnije bilo uspešno, međutim iznos od 4719,65 PLN je oduzet sa mog stanja i dobio sam e-mail sa objašnjenjem. Objašnjenje je bilo da je oduzetih 4719,65 PLN iznos koji sam osvojio od prvog bonusa (srećni pad koji sam dobio tokom igre Baccarat) zbog kršenja uslova bonusa.
Sada je moj problem što mislim da to ne bi trebalo tako da se odbija, pošto sam izgubio sav novac koji sam ranije dobio od bonusa znajući da neću moći da ga povučem zbog kršenja uslova bonusa. Namerno sam nulirao svoj balans tako da mogu potpuno poništiti bonus i nastaviti da igram sveže.
Takođe ne mislim da je Bison Casino to uradio u lošoj nameri jer imam veoma pozitivno iskustvo sa ovim kazinom u celini. Mislim da je to njihova greška i voleo bih da moj slučaj ponovo proveri njihovo odeljenje.
Pisao sam podršci Bison Casino-a, ali sam dobio samo kopi-pejst odgovor o bonus uslovima, što uopšte nije ono o čemu se moj slučaj tiče i zato ovde pokušavam sreću.
During my gameplay on Baccarat game I recieved a random bonus drop from Bison Casino. The bonuses from the drop works in a way that it automatically activates whenever you receive it, it requires certain turnover and there is a max bet limit.
As I was playing Baccarat on a turbo speed mode and using quite high bets I realised about the bonus when it was already around half way wagered and I obviously knew I broke the bonus terms because of the high bets I was playing while I randomly got this bonus drop.
Knowing that I won't be able to withdrawal this money I did run my balance down to pretty much zero(I don't remember now, but I think I left the balance at less than 1PLN/0.3euro or something like that) thinking that it will reset/void the bonus so that I can start fresh.
After doing that I used different bonus(non deposit bonus from their loyality scratch cards rewards) that I had waiting for me. I successfuly wagered through the bonus and then within next 2 or 3 days I managed to build a decent balance.
I requested withdrawal of my winnings, which later on was successful however an amount of 4719.65PLN was deducted from my balance and I received e-mail with an explanation. The explanation was that the deducted 4719.65PLN was the amount I won from the first bonus(the lucky drop that I got during my Baccarat gameplay) because of bonus terms breach.
Now my issue is I don't think it should be deducted like that, since I lost all that money I got from bonus earlier knowing that I won't be able to withdrawal it due to bonus terms breach. I intentionally zeroed my balance so that I can completely void the bonus and continue playing fresh.
I also don't think that Bison Casino did it in bad faith as I have very positive experience with this casino overall. I think it's a mistake on their end and I would love to have my case double checked by their department.
I did write to Bison Casino support but I only got a copy paste reply of bonus terms, which is not what my case is about at all and that's why I am trying my luck here.
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