The player from United Kingdom has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
Igrač iz Ujedinjenog Kraljevstva je čekao na povlačenje manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Pošto nismo dobili nikakav odgovor od kazina u vezi sa ovim problemom, primorani smo da zatvorimo žalbu kao „nerešenu“.
Zdravo. Napravio sam 2 puta povlačenja za 1000 dolara, ukupno 2000.
Poslao sam e-poštu nekoliko puta i poslao mnogo poruka na ćaskanje i niko nikada ne odgovara.
Ne mogu da se dočepam nikoga i čini se da su mnogi ljudi u sličnom položaju.
Molim vas pomozite mi.
Hello. I have made 2 x withdrawals for 1000 dollars, total 2000.
I have emailed several times and sent many messages on the chat and no one ever responds.
I can’t get hold of anyone and it seems many people are in a similar position.
Please help me.
Dear alexellenshipley,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Ne mogu da čekam 14 dana jer su mi sada zatvorili nalog bez e-pošte ili kontakta... Morate odmah da intervenišete.
Sada su mi ukinuli nalog - deaktiviran sam.... Ne mogu čak ni da se prijavim. Ne planiraju da mi plate - Šta da radim?
Čuo sam da će odgovor biti veliki broj duplikata naloga. Imam samo jedan nalog
I cant wait 14 days as they have now shut my account with no email or contact….. You need to intervene now.
They have now terminated my account - I have been deactivated….. I cant even login. They are not planning on paying me - What can I do?
I have heard that the response will be duplicate accounts a lot high I only have one account
Hvala vam na odgovoru, alekellenshiplei. Da li ste ranije izvršili uspešna povlačenja? Možete li da nam kažete da li ste prošli verifikaciju pre nego što vam je kazino blokirao nalog?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Thank you for your reply, alexellenshipley. Have you made any successful withdrawals before? Could you please advise if you passed the verification before the casino blocked your account?
Have you accumulated your winnings with or without an active bonus?
Da, mnogo uspešnih povlačenja u poslednje dve godine i prilično brzo….. Ne mogu da proverim da li sam verifikovan jer već dugo imam nalog i sada ne mogu da se prijavim jer sam blokiran nakon slanja poruke u grupnom ćaskanju jutros se žaleći. Ne, nisam imao aktivan bonus, dobici su iz mojih depozita. Nemam više od jednog naloga. U decembru 2022. ima mnogo kupaca koji se žale na isti problem. Na Tviteru ima ljudi koji govore isto ovo, a nalog se zatvara! Nula korisnička služba i ne. Jedan je odgovorio na preko 50 poruka koje sam poslao već 7 dana.
Yes many successful Withdrawals over the last two years and quite fast….. I cant check if I am verified as I have had the account for a long time and I now cant login as I have been blocked after sending a message on the group chat this morning complaining. No I did not have an active bonus the winnings are from my deposits. I do not have more than one account. There are many customers complaining in December 2022 about this same issue. On Twitter there are people saying the same this, and the account gets shut! Zero customer service and no. One has replied to over 50 messages I have sent for 7 days now.
Moraš mi pomoći molim te
You need to help me please
Pa sam proverio njihovu dozvolu i nisu ni registrovani! Sve je lažno i oni jednostavno kradu novac pre nego što nestanu...,
So I have checked their license and they are not even registered! It’s all fake and they are simply stealing money before they vanish…,
Pre nego što kontaktiramo kazino, možete li proslediti svu relevantnu komunikaciju između vas i kazina na KSKSKSKSKS0@email.kkkkk ? Alternativno, možete ga objaviti ovde. Hvala unapred.
Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Nema komunikacije jer su me ignorisali i sada su mi zatvorili nalog bez razloga i zadržali moje 2000……….. Ne mogu vam ništa poslati jer odbijaju da odgovore na bilo šta
There is no communication as they have ignored me and they have now shut my account for no reason and kept my 2000……….. I cant send you anything as they refuse to reply to anything
Hvala vam puno, alekellenshiplei, na saradnji. Sada ću preneti vašu žalbu kolegi Tomašu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, alexellenshipley, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Zdravo alekellenshiplei,
Pregledao sam vaš slučaj i u potpunosti razumem vašu zabrinutost. Daću sve od sebe da vam pomognem u rešavanju problema tako što ću kontaktirati kazino.
Želeo bih da zamolim BitDice kazino da se pridruži ovom razgovoru i podeli više informacija u vezi sa slučajem. Možete li da navedete razloge zašto je nalog igrača blokiran?
Radujemo se Vašem odgovoru!
Srdačan pozdrav,
Tomas
Hi alexellenshipley,
I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.
I'd like to ask BitDice Casino to join this conversation and share more information regarding the case. Can you please provide any reasons of why the player's account has been blocked?
Looking forward to hearing from you!
Best regards,
Tomas
Nećete dobiti odgovor... Uložio sam ovu žalbu na drugim sajtovima, pitajte kockare itd., a oni ignorišu sve kupce. Treba ih prijaviti.
You won’t get a reply… I have made this complaint on other sites ask gamblers etc and they are ignoring all customers. They need to be reported.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Pošto nismo dobili nikakav odgovor od kazina u vezi sa ovim problemom, primorani smo da zatvorimo žalbu kao „nerešenu". Ovo će uticati na ukupnu ocenu kazina. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem, međutim, smanjenje ocene izazvano nerešenim žalbama može da promeni pristup kazina.
Kazino može ponovo da otvori ovu žalbu u bilo kom trenutku.
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
The casino can reopen this complaint anytime.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
