Igrač iz Brazila je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Kazino nije odgovorio na naše napore da ih kontaktiramo, pa je žalba zatvorena kao „nerešena“.
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The casino did not respond to our efforts to contact them, so the complaint was closed as 'unresolved'.
Igrač iz Brazila je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Kazino nije odgovorio na naše napore da ih kontaktiramo, pa je žalba zatvorena kao „nerešena“.
Zdravo dobar dan napravio sam opkladu sa besplatnim rundama bez depozita, onda sam dobio bonus igrao sam dok se nije pretvorio u keš novac i osvojio 186 usd, napravio sam povlačenje u kojem su ga transformisali u kripto i ja sam povukao svoj u isto podižem 150 a odgovor je bio emimuto novac bi bio na računu i do sada ništa i kada pogledam podizanje tamo, ovo podizanje se ni ne pojavljuje gde je moj novac.?????
Hi good afternoon I made a bet with the free rounds without deposit, then I got a bonus I played until it turned into cash money and I won 186 usd, I made a withdrawal in which they transformed it into crypto and I withdrawn mine in the same I withdraw 150 and the answer was a emimutos money would be in the account and so far nothing and when I look at the withdrawal there, this withdrawal doesn't even appear where is my money.?????
Oi boa tarde fiz uma aposta com as rondas grátis sem depósito,aí fiquei com bônus joguei até transformar em dinheiro de caixa e ganhei 186 usd, fiz saque no qual eles transforma em cripto e saquei o meu no mesmo saquei 150 e a resposta foi a emimutos dinheiro estaria em conta e até momento nada e quando olho levantamento lá nem aparece esse saque cadê meu dinheiro.?????
Dear hugo23mfp,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Hvala vam na odgovoru, hugo23mfp. Da li sam dobro razumeo da je zahtev za povlačenje nestao sa vašeg naloga? Da li ste ranije izvršili uspešna povlačenja?
Pored toga, ako postoji bilo kakva relevantna komunikacija između vas i kazina, prosledite je na KSKSKSKSKS0@email.kkkkk . Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you for your reply, hugo23mfp. Do I understand correctly that the withdrawal request disappeared from your account? Have you made any successful withdrawals before?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
Nije mi ništa odgovorio i to je bio prvi put da sam se vratio u kazino i upoznao sam kazino preko veb stranice ovde
He didn't answer me anything and it was the first time I returned to the casino and I got to know the casino through the website here
Não me respondeu nada e foi a primeira vez que fiz retorno cassino e conheci o cassino através do site aqui
Hvala vam puno, hugo23mfp, na saradnji. Sada ću preneti vašu žalbu svom kolegi Adamu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, hugo23mfp, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Zdravo hugo23mfp,
Pregledao sam vaš slučaj i kontaktiraću kazino da vidim da li mogu da pomognem.
Pozivamo BitDice Casino da se pridruži razgovoru i učestvuje u rešavanju ove žalbe.
Poštovani BitDice kazino,
Možete li, molim vas, dati ažuriranje o statusu povlačenja igrača?
Srdačan pozdrav,
Adam
Hello hugo23mfp,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite BitDice Casino to join the conversation and participate in the resolution of this complaint.
Dear BitDice Casino,
Can you please provide an update on the status of the player's withdrawal?
Kind regards,
Adam
Dragi hugo23mfp,
Do sada nije bilo odgovora iz kazina. Pokušaću ponovo da ih kontaktiram.
U međuvremenu, javite mi ako dođe do pomaka.
Želeli bismo da zamolimo BitDice Casino da odgovori na ovu žalbu. Produžujemo tajmer za 7 dana. Ako kazino ne odgovori u zadatom roku, žalba će postati „nerešena" što može negativno uticati na njen rejting.
Srdačan pozdrav,
Adam
Dear hugo23mfp,
There has been no response from the casino so far. I will attempt to contact them again.
In the meantime, please let me know if there are any developments.
We would like to ask BitDice Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Kind regards,
Adam
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dragi hugo23mfp,
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Označiću žalbu kao „nerešenu" u našem sistemu.
Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama može pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
U međuvremenu, preporučujem vam da kontaktirate Gaming Curacao Authoriti ( KSKSKSKSKS0@email.kkkkk ) i da im podnesete žalbu. Uprava za igre na sreću ima više opcija i alata za pomoć igračima. Obavestite me kako su odgovorili ( KSKSKSKSKS2@email.kkkkk ).
Žao mi je što ovom prilikom nisam mogao biti od veće pomoći.
Srdačan pozdrav,
Adam
Dear hugo23mfp,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system.
I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
In the meantime, I recommend you contact the Gaming Curacao Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know how they responded (adam.m@casino.guru).
I am sorry I could not be of more help on this occasion.
Best regards,
Adam
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.