Igrač iz Južne Afrike je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Žalba je zatvorena kao nerešena jer je kazino prestao da odgovara i sarađuje.
The player from South Africa has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was closed as unresolved because the casino stopped responding and cooperating.
Igrač iz Južne Afrike je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Žalba je zatvorena kao nerešena jer je kazino prestao da odgovara i sarađuje.
Zahtevam povlačenje sa bitdice.me 16. novembra 2022. Rekli su da moram samo da potvrdim imejl za povlačenje i pošaljem 2 dokumenta za kic. Uradio sam oboje. Onda su počeli da me ignorišu poslao sam e-poštu 3 različita čoveka da pitaju šta se dešava. Koristio sam funkciju ćaskanja uživo, probao sam funkciju ćaskanja. Ali ne kažu ništa, samo me ignorišu. Šalju mi e-poštu o specijalnim ponudama i bonusima. Ali ne odgovarajte na moje povlačenje. Možete li mi pomoći da vratim povlačenje novca. Deponovao sam i nisam uzeo bonus sa njim.
Hvala vam
Frans
I request a withdrawal from bitdice.me on the 16 November 2022. They said i must just confirm the email for withdrawal and send 2 documents for kyc. I did do both of them. Then they started to ignore me i emaild 3 different people to ask what is going on i used the live chat function i tried the chat function. But they say nothing just ignore me. They send me emails about there specials and bonuses. But don't reply to my withdrawal. Can you please help me to get my withdrawal back. I deposit and did not take a bonus with it.
Thank you
Frans
Dear Storm83,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Hvala vam puno na odgovoru, Storm83. Da li ste ranije izvršili uspešna povlačenja? Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa? Kakav je trenutni status vašeg zahteva za povlačenje? Da li je na vašem nalogu označeno kao na čekanju ili obrađeno?
Možete li da prosledite svu relevantnu komunikaciju između vas i kazina na KSKSKSKSKS0@email.kkkkk ? Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you very much for your reply, Storm83. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus? What is the current status of your withdrawal request? Is it marked as pending or processed in your account?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Dobar dan.
S***83
s*** 8312@gmail.com
Hej, ovo je moje prvo povlačenje novca u kazinu. Nisam koristio nijedan bonus koji sam uplatio i osvojio sam novac. Poslali su mi poruku da moram poslati kic dokumente da podignem ovaj novac. Poslao sam im, a onda prestaju da mi odgovaraju. Poslali su mi mejlove o specijalnim ponudama, ali ne odgovaraju na moj zahtev za povlačenje. Odobrio sam povlačenje i poslao kic dokumente.
Good day.
S***83
S***8312@gmail.com
Hey it is my first withdrawal at the casino I have not used any bonuses I deposit and I have won the money. They have send me a message I must send kyc documents to withdraw this money. So I have sent it to them then they stop replying to me. They sent me emails about specials but they don't reply to my withdrawal request. I have approved the withdrawal and send the kyc documents.
Hvala vam puno, Storm83, na saradnji. Sada ću preneti vašu žalbu kolegi Tomašu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Storm83, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Zdravo Storm83,
Ovo je Tomas i od sada ću se pobrinuti za vašu žalbu. Pregledao sam vaš slučaj i želeo bih da pozovem BitDice Casino da se pridruži razgovoru i učestvuje u rešavanju ove žalbe.
Poštovani BitDice kazino,
Možete li, molim vas, dati ažuriranje o statusu povlačenja igrača?
Najlepše želje,
Tomas
Hello Storm83,
This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite BitDice Casino to join the conversation and participate in the resolution of this complaint.
Dear BitDice Casino,
Can you please provide an update on the status of the player's withdrawal?
Best wishes,
Tomas
Pozdrav svima
Poštovani Storm83, izvinjavamo se zbog neprijatnosti zbog povlačenja. Trenutno proveravam status vašeg povlačenja sa kolegama i ažuriraću ovu žalbu kada dobijem informacije.
Srdačan pozdrav
Mike
Hello everyone
Dear Storm83, apologies for inconvenience with your withdrawal. I'm right now checking the status of your withdrawal with colleagues and will update this complaint, once I receive information.
Best regards
Mike
Poštovani BitDice kazino,
Možete li nas obavestiti o trenutnoj situaciji? Da li ste već obradili povlačenje?
Hvala vam.
Srdačan pozdrav,
Tomas
Dear BitDice Casino,
Could you please update us on the current situation? Have you already processed the withdrawal?
Thank you.
Kind regards,
Tomas
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Draga Storm83,
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Označiću žalbu kao „nerešenu" u našem sistemu.
Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama može pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
U međuvremenu, preporučujem vam da kontaktirate Gaming Curacao Authoriti ( KSKSKSKSKS0@email.kkkkk ) i da im podnesete žalbu. Uprava za igre na sreću ima više opcija i alata za pomoć igračima.
Žao mi je što ovom prilikom nisam mogao biti od veće pomoći.
Srdačan pozdrav,
Tomas
Dear Storm83,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system.
I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
In the meantime, I recommend you contact the Gaming Curacao Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players.
I am sorry I could not be of more help on this occasion.
Best regards,
Tomas
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.