Hvala vam na vašim imejlovima i pruženim dokazima, Olle / BitStarz tim.
Dragi neilaalienmoon89,
Nažalost, nakon prikupljanja svih potrebnih informacija i dokaza, ovu žalbu odbacujemo kao neopravdanu zbog kršenja uslova i odredbi kazina – više naloga kreiranih u februaru 2025. godine, dakle nakon što ste kupili telefon u tesnom nizu, povezani sa istim IP adresama, ID-om uređaja i istim hešom pretraživača. Svi nalozi su iskoristili bonuse, što se ne može smatrati samo slučajnošću. Kazina imaju veoma strogu politiku u vezi sa slučajevima više naloga koji su korišćeni na ovaj način. Uveravam vas da smo mi, kao nezavisna strana, detaljno pregledali sve informacije i dokaze i da je radnja kazino tima bila u skladu sa svojim utvrđenim pravilima.
Žao nam je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti, a mi ćemo se potruditi da vam pomognemo.
Srdačan pozdrav,
Michal
Casino Guru
Thank you for your emails and the provided evidence, Olle / BitStarz team.
Dear neilaalienmoon89,
Unfortunately, after gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts created in February 2025, so after you purchased the phone in close succession, linked with the same IPs, device ID, and the same browser hash. All of the accounts took advantage of the bonuses, which can’t be considered just a mere coincidence. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly, and the casino team's actions were according to its established rules.
We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.
Best regards,
Michal
Casino Guru
Automatski prevedeno: