Registrovao sam se u junu i igrao koristeći bonus na prvi depozit. Bonus na depozit je bio dostupan do četiri puta, i iako u početku nisam mogao da pobedim,
na svom 4. depozitu, osvojio sam $5653 i zatražio povlačenje.
Nakon toga, od mene je tražena KIC verifikacija, pa sam dostavio sve što je bilo potrebno. Tokom moje komunikacije sa kazinom, rečeno mi je da prođem dodatnu video verifikaciju. Prilagodio sam svoj raspored i poštovao video verifikaciju, ali moj dobitak je konfiskovan zbog navodnog kršenja odredbi i uslova.
Proces KIC-a je trajao oko dva meseca, a ovaj rezultat ne smatram prihvatljivim uprkos tome što sam ispunio sve zahteve. Molimo vas da istražite ovo pitanje.
I registered in June and played using the first deposit bonus. The deposit bonus was available for up to four times, and although I couldn't win at first,
on my 4th deposit, I won $5653 and requested a withdrawal.
Following that, I was asked for KYC verification, so I submitted everything that was required. During my communication with the casino, I was told to undergo additional video verification. I adjusted my schedule and complied with the video verification, but my winnings were confiscated due to an alleged violation of the terms and conditions.
The KYC process took around two months, and I don’t find this result acceptable despite complying with all the requests. Please investigate this issue.
6月に登録し初回入金ボーナスを利用してプレイをしました。入金ボーナスは4回目まであり、なかなか勝利できませんでしたが
4回目の入金で$5653を獲得し出金申請をしました。
するとKYCを求められたので求められたものをすべて提出しました。カジノとのやり取りで追加でビデオ認証を行うと言われました。日程を調整しビデオ認証にも応じましたが、利用規約違反とのことで勝利金が没収されました。
KYCに2ヶ月ほど時間を取られ、すべて応じたのに関わらずのこの結果に到底納得出来ません。調査をお願いします
Automatski prevedeno:
Rečeno mi je da ovo krši član 4. Uslova korišćenja. Priložio sam Bitstarz uslove korišćenja.
