Zdravo Richard,
Žao mi je što moram da kažem da imejl koji ste poslali nije dokaz da je vaš nalog verifikovan (niti je deo verifikacije), već pre e-poruka sa potvrdom kada potvrdite da je vaša adresa e-pošte ona koja odgovara nalogu, a koja nije deo procesa KIC.
Što se tiče bonusa, uzeli ste bonuse na oba naloga, a vaš novi nalog nema nikakvih dokumenata učitanih na njega. Možete izvršiti povlačenje uprkos tome što je račun verifikovan sve dok je iznos povlačenja ispod praga navedenog u zakonima o kockanju u Kurasau. Mislim da je ovo 2.500 EUR ili ekvivalentno u drugoj valuti ako se ne varam.
U vašem slučaju vaše ukupno podizanje na ovom novom računu je 2,92 LTC što je 190 EUR ako koristimo današnji kurs.
Štaviše, otvaranje novih naloga uprkos zatvaranju starog takođe je u suprotnosti sa našim uslovima i odredbama:
3.1.2 „Dozvoljeno vam je da imate samo jedan nalog člana. Dozvoljen je samo jedan nalog za svako domaćinstvo, IP, računar. Ako pokušate da otvorite više od jednog naloga člana, svi nalozi koje pokušate da otvorite mogu biti blokirani ili zatvoreni i sve opklade mogu biti poništene. Takođe, svi povraćaji, depoziti, dobici ili bonusi koje ste stekli ili akumulirali tokom vremena dok je dupli račun bio aktivan biće oduzeti od vas i mi ih možemo povratiti...."
Dakle na osnovu gore navedenog.
- Otvorili ste novi nalog što vam nije dozvoljeno, i niste dobili nikakvu dozvolu (koju ste tražili) i nismo vam dali dozvolu (koju ste tražili).
- Vaš nalog nije verifikovan (e-pošta koju ste postavili odnosila se na potvrdu vaše adrese e-pošte prilikom registracije, ali to nema nikakve veze sa KIC-om).
- Uzeli ste bonuse na oba naloga.
- Niste otpremili nijedan dokument na novi nalog.
@Adam gde ćemo odavde. Ako vam treba dokaz gore navedenog, javite mi i mogu vam ga poslati.
Hi Richard,
I'm sorry to say that the email you sent is not proof of your account being verified (nor is it part of the verification) but rather the confirmation email when you verify that your email is the one matching the account, which is not part of the KYC process.
As for bonuses, you've taken bonuses on both accounts, and your new account doesn't have any documents uploaded to it. You can make a withdrawal despite the account being verified as long as the amount of the withdrawal is under the threshold stated by the gambling laws in Curacao. I believe this to be 2,500 EUR or equivalent in another currency if I'm not mistaken.
In your case your total withdrawal on this new account was 2.92 LTC which 190 EUR if we use today's exchange rate.
Furthermore, opening new accounts despite the old one being closed is also against our terms and conditions:
3.1.2 "You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us...."
So based on the above.
- You've opened a new account which you're not allowed to do, and you haven't gotten any permission (which you claimed) and we haven't given you permission (which you claimed).
- Your account wasn't verified (the email you posted was about confirming your email address upon sign-up but that has nothing to do with KYC).
- You've taken bonuses on both accounts.
- You haven¨'t uploaded any documents on the new account.
@Adam where do we go from here. If you need proof of the above, let me know and I can send it.
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