Update... I received my prize and adjusted my rating to reflect. Also received extra bonu! Thank you 😊! I have adjusted my rating to very positive 😊
Been about 10 days since I signed up, made a few deposits with bonus and without bonus.
I came 3rd place in their tournament and won a cash prize $147, got email about it but no money in my account. I did chat support twice an all they say is wait a little longer lol.
Bitwin, don't send your customers a congratulations email saying "click here for your prize" without a prize. I knew I had won 3rd already as it was in profile. I'd also like to mention that their site says tournament prizes are rewarded automatically when tournament ends. We will see how long it takes. I like the layout and games here but I may pause on deposits to see how this pends out. I'll leave neutral rating and will come back to adjust later.
Been about 10 days since I signed up, made a few deposits with bonus and without bonus.
I came 3rd place in their tournament and won a cash prize $147, got email about it but no money in my account. I did chat support twice an all they say is wait a little longer lol.
Bitwin, don't send your customers a congratulations email saying "click here for your prize" without a prize. I knew I had won 3rd already as it was in profile. I'd also like to mention that their site says tournament prizes are rewarded automatically when tournament ends. We will see how long it takes. I like the layout and games here but I may pause on deposits to see how this pends out. I'll leave neutral rating and will come back to adjust later.
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