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good afternoon

after sending all the requested documents including my bank statement which is not accepted as proof of deposit my withdrawal is always accepted several times I asked for a type document to see what type of document it is they always respond the same way with the same phrases I already went to the bank and asked for all the proof of payment and even so they are not accepted what I really think is that they do not want to pay

boa tarde

depois de enviar todos os documentos solicitados inclusive meu extrato bancário ao qual não ´e aceite como prova de depósito o meu levantamento é sempre regeitado por varias vezes pedi um documento tipo para ver que tipo de documento é respondem sempre a mesma maneira com as mesmas frases ja fui ao banco pedi todos os comprovativos de pagamento e mesmo assim nao sao aceites o que julgo mesmo é que nao querem pagar

Dear ohcardoso,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ohcardoso,

Have you received your withdrawal from the casino yet?

Many thanks to all those involved in my help, at the moment everything is fine with bizzo casino I received my prizes in full and their entire payment system has been very effective because I have already withdrawn other prizes after that

compliments

Muito obrigados a todos os intervenientes na minha ajuda, de momento está tudo certo com o bizzo casino recebi meus prémios na totalidade e todo o seu sistema de pagamento tem sido muito eficaz porque já levantei outros prémios depois disso

cumprimentos

Dear ohcardoso,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru