PRE MALO SAM DOBIO IMEJL OD NjIH U KOJE piše OVO: Poštovani igrače,
Hvala vam što ste kontaktirali naš tim za žalbe!
Dobili smo odgovor nakon istrage od nadležnog tima i oni su naveli da su sredstva poslata na vaš račun kao što je prikazano u dokazu o uplati. Možemo se u potpunosti pozvati na vaše razočarenje po ovom pitanju.
Ako želite da dodatno eskalirate problem, ljubazno vas molimo da date zvaničan odgovor vaše banke o ovoj transakciji. Sa naše strane, iscrpili smo sve izvore za eskalaciju problema. Dodatna eskalacija zahteva zvaničan odgovor vaše banke o konkretnoj transakciji. Kontaktirajte nas ponovo sa zvaničnim odgovorom vaše banke kako bismo ponovo pokrenuli istragu.
MOJA BANKA MI NE ŠALjE IMEJL SA TRANSAKCIJOM JER SE TO NIJE DESILO, SAMO JE ODBILA TRANSFER. NE MOGU NIŠTA DRUGO. DA LI JE MOGUĆE DA NE VIDE DA LI JE NOVAC VRAĆEN? DA IZGUBIM IZNOS KOJI SAM POŠTENO ZARADIO.
A LITTLE AGO I RECEIVED AN EMAIL FROM THEM WHICH SAYS THIS: Dear player,
Thank you for contacting our complaints team!
We have received a response after an investigation from the responsible team and they stated that the funds were sent to your account as it is shown in the proof of payment. We can completely relate to your disappointment in this matter.
If you want to escalate an issue further we kindly ask you to provide an official response from your bank about this transaction. From our side, we have exhausted all sources to escalate the issue. Additional escalation requires an official response from your bank about the specific transaction. Please contact us again with an official response from your bank in order to initiate an investigation again.
MY BANK DOESN'T SEND ME AN EMAIL WITH THE TRANSACTION BECAUSE IT HAS NOT HAPPENED, IT JUST REJECTED THE TRANSFER. I CAN'T DO ANYTHING ELSE. IS IT POSSIBLE THEY CAN'T SEE IF THE MONEY HAS BEEN REFUNDED? TO LOSE THE AMOUNT THAT I HAD EARNED FAIRLY.
ΕΛΑΒΑ ΠΡΙΝ ΛΙΓΟ ΕΝΑ EMAIL ΤΟΥΣ ΤΟ ΟΠΟΙΟ ΛΕΕΙ ΑΥΤΟ : Dear player,
Thank you for contacting our complaints team!
We have received a response after an investigation from the responsible team and they stated that the funds were sent to your account as it is shown in the proof of payment. We can completely relate to your disappointment in this matter.
If you want to escalate an issue further we kindly ask you to provide an official response from your bank about this transaction. From our side, we have exhausted all sources to escalate the issue. Additional escalation requires an official response from your bank about the specific transaction. Please contact us again with an official response from your bank in order to initiate an investigation again.
Η ΤΡΑΠΕΖΑ ΜΟΥ ΔΕΝ ΜΟΥ ΣΤΕΛΝΕΙ EMAIL ΜΕ ΤΗΝ ΣΥΝΑΛΛΑΓΗ ΔΙΟΤΙ ΔΕΝ ΕΧΕΙ ΓΙΝΕΙ ΣΥΝΑΛΛΑΓΗ ,ΑΠΛΩΣ ΕΧΕΙ ΑΠΟΡΡΙΨΕΙ ΤΟ ΕΜΒΑΣΜΑ.ΕΓΩ ΑΠΟ ΜΕΡΙΑΣ ΜΟΥ ΔΕΝ ΜΠΟΡΩ ΝΑ ΚΑΝΩ ΚΑΤΙ ΑΛΛΟ .ΕΙΝΑΙ ΔΥΝΑΤΟΝ ΝΑ ΜΗΝ ΜΠΟΡΟΥΝ ΝΑ ΔΟΥΝ ΑΝ ΤΟΥΣ ΕΧΟΥΝ ΕΠΙΣΤΡΑΦΕΙ ΤΑ ΧΡΗΜΑΤΑ ? Η ΝΑ ΧΑΣΩ ΤΟ ΠΟΣΟ ΑΥΤΟ ΠΟΥ ΣΤΟ ΚΑΤΩ ΚΑΤΩ ΔΙΚΑΙΩΣ ΕΧΩ ΚΕΡΔΙΣΕΙ.
Automatski prevedeno: