Bizzo Casino - Igrač se bori da završi verifikaciju računa.

I am one day in dispute with the casino to process the withdrawal because I have already submitted all account documents nib iban bi address, all requests, and cadino always refuses my transfer claiming that the address is not correct when I have already sent two proof showing that the registered address at the casino is 4440-819 and the current address is 4440-578, because it starts to frighten to send so much personal data to an unknown casino that I don't even know if it's fraud if you can use my data sent in the documents, I already explained to the casino the error and they continue to demand an address that does not exist because it is registered in error I changed the numbers from the old address to the current one when registering at the casino

Estou a um dia em disputa com o casino para processar o levantamento pois ja submeti todos os documentos de conta nib iban bi morada , todos pedidos, e o cadino recusa sempre a minha transferência alegando que a morada nao é a correta quando eu ja enviei dois comprovativos mostranto que a morada registada no casino é 4440-819 e a morada actual é 4440-578, pois começa assustar wnviar tantos dados pessoais para um casino desconhecido que nem sei se é fraude se pode usar estes meus dados enviados nos documentos, ja expliquei ao casino o erro e continuam a exigir uma morada que nao existe porque esta registada em erro eu troquei os nuneros da antiga morada pela actual no acto de registar no casino

Dear Claudia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that you have submitted wrong address when registering your casino account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Claudia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Additional comment from the player:

"Because they continued to have problems then they justified that there was another player with the same ip I sent prints of the conversation to support, either to the casino chat the answers did not match I took the money and gave up on the casino, I continue to say that the casino is fraud because they don't require so many problems to load it and they didn't give me a way to solve my problem to load it! what they demanded of me is to record photos of me with bi in hand all my data!

On your site I was not able to submit the answer!

Additional comment from the player:

"Pois continuaram a meter problemas depois justificaram que havia outro jogador com o mesmo ip enviei prints da conversa para o suport ,quer para o chat do casino as respostas nao coicidiam peguei joguei o dinheiro e desisti do casino, continuo afirmar que o casino é fraude pois para carregar nao requerem tantos problemas e para a levantar nao deram meio de resolver meu problema! Será um casino que a todos meus conhecidos direi que é fraude e nao tem pessoas competentes a resolver os problemas, continuo em aberta a possibilidade de fazer queixa pois o que eles exigiram de mim é grave fotos minhas com bi na mao todos os meus dados!

No vosso site nao consegui submeter a resposta!

Do I understand correctly that you have played your funds, please?

Dear Claudia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.