Poštovani Sh121212,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za problem koji imate. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Možete li navesti kada ste tačno podneli zahtev za povlačenje?
Da li ste ranije izvršili uspešne isplate iz ovog kazina?
Koje ste dokumente poslali u kazino na proveru i kada ste ih tačno poslali?
Kada ste poslednji put komunicirali sa kazinom?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Sh121212,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify when exactly you submitted your withdrawal request?
Have you made any successful withdrawals from this casino before?
Which documents did you send to the casino for verification and when exactly you sent them?
When was the last time you communicated with the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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