BlueLeo Casino - Povlačenje igrača je odloženo.

Hello everyone...

I requested a withdrawal of exactly 2000€ on 15.07.2023 because that is the maximum amount one can withdraw per week. (which is already rather low).

Today is the 24.07.2023 and I still haven't recieved my money. I believe I have contacted Live Chat about 5 times and have written 2 separate emails. My account has been verified for quite some time. Naturally, I keep getting the copy paste answers through live chat... they keep telling me to be patient and that a bank withdrawal could take a few business days.

But 10 days????? My withdrawal hasn't even been processed yet, I can still cancel it... perhaps this is the casino's hope.

It's always sad when you have to wait so long for your money... and we're not talking about a small amount here. Normally, I'm not accustomed to such behavior from Hollycorn N.V since I prefer to use these casinos. But the way things are going on here is quite outrageous, in my opinion.

So here's a little tip from me to all those considering depositing money there... prepare yourselves to either never receive your payout or end up waiting for 20 days.

Moin zusammen...

Ich habe am 15.07.2023 eine Auszahlung von glatt 2000€ beantragt weil der Betrag auch das maximum ist was man pro Woche auszahlen kann.. (was schon wenig ist).

Heute ist der 24.07.2023 und ich habe mein Geld immer noch nicht erhalten.. ich habe glaube 5x mit dem Lice Chat geschrieben +2 seperate e-mail verfasst. Mein Konto ist auch schon lange Verifiziert. Natürlich bekomme ich immer per Live Chat die Copy Paste Antworten.. das ich mich Gedulden soll oder das eine Auszahlung per Banküberweisung ein paar Werktage dauern kann.

Aber 10 Tage ????? Meine Auszahlung wurde noch nichtmal bearbeitet bzw ich kann sie immer noch Abbrechen.. vielleicht ist das ja die Hoffnung des Casinos.

Ich finde es immer wieder Traurig wenn man auf sein Geld so lange warten muss.. und wir reden hier nicht von wenig Geld. Ich bin sowas eigentlich auch absolut nicht von Hollycorn N.V gewöhnt weil ich diese casinos immer Bevorzuge. Aber das was hier gerade abgeht finde ich schon ziemlich Frech den Kunden gegenüber.

Also kleiner Tipp von mir an alle die überlegen dort Einzuzahlen.. stellt euch drauf ein das ihr eure Auszahlung garnicht erst erhaltet oder ihr müsst 20 Tage warten.

Dear Roozii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thank you for accepting my complaint...

What only bothers me are the constantly different statements of the supporters.. whether in live chat or by e-mail.

Since my account has been verified for a long time and the payment period via bank transfer says that it takes a maximum of 3-10 working days, I don't understand that.

Well, I hope that the case will be resolved quickly.

Best regards Philip

Erstmal vielen Dank das meine Beschwerde angenommen wurde...

Was mich halt nur Stört sind die dauerhaft unterschiedlichen Aussagen der Supporter.. ob im Live chat oder per e-Mail.

Da ja mein Account schon lange Verifiziert ist und bei der Auszahlungsdauer per banküberweisung steht das es MAXIMAL 3-10 Werktage dauert versteh ich das nicht.

Naja ich hoffe das der Fall schnell gelöst wird.

MfG Philipp

Hello Roozii,

Have there been any developments since our last conversation, please? 

Dear Roozii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.