Bobby Casino - Igrač se bori da završi verifikaciju računa.

First once i past wagering i brought the 750$ i was up and asked them to turn it into the 100$ max i could win. They said they wouldn't till i verified. So i went thru the rig a ma roll. But I'm room and board so i don't get utility bills. So i sent a piece of mail my bc medical card with my new address on it and my company flyer to show all this stuff is me. So they say i have to wait till verified so i go play at a different casino. Next daythey say i have to have a bankstatement or utility bill. So i called my bank the next day and get a bankstatement with my recent moves address. so they say that it in processing and to come back in 2 days if it hasn't arrived. So i do cause it didn't. I go back an hour ago and first he says I didn't complete wagering.i only wagered 1200$ i was near 7000$ in wagering that's why first teller said I needed to verify and froze my funds. Nextday teller says that its in processing so now instead of 750$ my account say .22 cents. Then he asked for my crypto address. Then he said that i spent it. Which again isn't true I haven't played there since first teller froze my funds. Finally he say that I can look at his logs but why i know they're scamming only thing I'm happy about is i learned their scum on the free chip, they'll never get a deposit from me. I just want other warned so they don't waste their time or worse make a deposit here

Dear Dagan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Do I understand correctly that you have accumulated your winnings with a No Deposit bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Dagan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes I did win off their free chip and no i didn't spend the funds they just didn't pay. I gamble at a bunch of casinos but have removed a bunch from my list for different scammy behavior. Thank you for looking into it. I appreciate it

Have you been informed what specifically seems to be a problem in verifying your account, please?

They took the winnings and said i played them which i didn't do they're scammers don't really expect you to do anything other than i form others not to play there

Could you please forward your game history to petronela.k@casino.guru?

What douchebags under balance it says for 1800 listings my balance is 1.25 here is the latest game history They've altered it think the most I saw i had on any of the pages I saw was 20$. What is history closed. But this stuff stresses me out it's only a bit of cash to lose and i saw we can put in a review like trustpilot

And it's not verification i have the issue with it's the money disappearing till i verified then none being given back. They took the couple hundred that was supposed to be turned into the max win amount and withdrawn instead they took it

Do I understand correctly that the disputed amount is not visible in your game history at all? I'm sorry, but without any supporting evidence, we can't proceed with this case as it would be close to impossible to confront the casino.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Dagan ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Sorry my history doesn't seem to be there at no point do i have over 20$ anywhere i can find in the history there so thanks for trying thou don't know how you cantch them if they change stuff and you can't verify they did. But again the 100$ isn't worth the battle here so thank you for helping but close the complaint i didn't get screen shots i will in the future

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.